About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
Summary
We’re looking for an organized, systems-minded Customer Service & Operations Specialist to serve as the primary point of contact for our customers and the engine behind our order management workflows. In this role, you will own customer communication across phone, email, and live chat, ensuring every interaction is seamless. You will spend the majority of your time navigating our internal order management systems, processing requests, and resolving account issues. As supporting pieces of the role, you will also assist with general office administration and assist with physical order packing when needed.
As a Customer Service & Operations Specialist, your main objective is to provide elite front-line support and maintain impeccable data inside our order systems. You will handle everything from tracking inquiries and order modifications to technical billing questions with speed and clarity. Beyond daily communication and system management, you will keep the office running smoothly by handling assorted administrative tasks. While we have dedicated workflows for logistics, you will occasionally roll up your sleeves to assist with packing and shipping during peak times or to cross-train. This is a full-time, hourly role for a tech-savvy communicator who thrives on organization and digital problem-solving.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don’t meet every requirement, we encourage you to apply. We’re building a team of people who take pride in their work and want to be part of something exciting.
To all recruitment agencies: Form Now does not accept agency resumes. Please do not send resumes to our jobs email, employees, or any company location. We are not responsible for fees related to unsolicited resumes, which will be treated as company property.
Compensation
At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.