Driver Operations Lead

Lalamove · Hong Kong SAR

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!
 
We are seeking a Driver Operations Lead who will not back down in the face of challenge, who is ready to try new things and is ready to make history together with the rest of the team at Lalamove. Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before. Reporting to the Senior Manager, this person will be specialize in driver onboarding funnel design and conversion efficiency, with the target to maximize the number of converted drivers, and scale validated learnings to improve supply quantity and quality across assigned markets

What you'll do

  • Act as the primary strategic bridge between global Functional Departments and local Driver Operations to drive alignment and execute cross-functional initiatives.
  • Own and refine key operational pillars such as driver acquisition (e.g. referral programs), driver onboarding funnel, fleet and scale local successes into global standards and standard operating procedures.
  • Build standard operating procedures (SOPs) and continuously optimize operational processes to drive global efficiency. 
  • Conduct deep quantitative and qualitative analysis to diagnose local operational bottlenecks, design actionable solutions, and champion them from planning to execution.
  • Identify performance gaps between global procedures and ground-level execution, proactively partnering with local markets to implement corrective strategies.
  • Document, standardize, and institutionalize data-backed best practices to ensure seamless cross-regional knowledge sharing.
  • Lead complex, multi-market operational projects, managing diverse stakeholders to deliver measurable improvements in driver efficiency and compliance.

    • What you'll need:

  • Degree holder in any disciplines
  • At least 5 years experience in a fast-moving environment. Experience with e-commerce or delivery platforms will be a plus
  • Ability to communicate effectively across different regions
  • Ability to champion new processes from plan to close
  • Analytical and data-driven, proven success in project management. Knowledge on Excel spreadsheets is highly preferred
  • Curious about facts, able to empathize with stakeholders from diverse backgrounds, and willing to dig deep and understanding underlying root causes
  • Positive, passionate, proactive, self-initiative and attentive to details
  • Proficiency in written and spoken English

    • Operations pay context

    Based on 4,488 disclosed Operations salaries on RoleSuite, the role pays a median of $112K/year, with most offers between $83K and $148K (10th–90th percentile: $63K–$188K).

    See the full Operations salary breakdown →
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