Regional Director of Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Regional Director of Operations based in the United States.

This is an exceptional opportunity for an accomplished hospitality leader to oversee a diverse regional portfolio of hotels, apartment-hotels, and short-term rental properties while driving operational excellence and commercial performance. In this executive leadership role, you will translate business strategy into measurable results by leading multi-site teams, strengthening owner relationships, and optimizing financial outcomes. Working closely with cross-functional partners across operations, revenue management, finance, marketing, and guest experience, you will shape scalable operational practices that support long-term growth. The role combines strategic planning, people leadership, and hands-on operational oversight, making it ideal for a leader who thrives in dynamic, technology-enabled hospitality environments and is passionate about delivering outstanding guest experiences.

• Lead the operational and financial performance of a multi-market regional portfolio, ensuring profitability, guest satisfaction, operational consistency, and partner success.
• Develop and execute regional business plans that align strategic objectives with property-level execution while driving revenue growth, operational excellence, and long-term asset value.
• Oversee, coach, and develop Area Directors, General Managers, and regional leadership teams, fostering accountability, high performance, and continuous professional development.
• Partner with cross-functional teams including Revenue Management, Finance, Marketing, Sales, Guest Experience, Real Estate, and Product to implement scalable operational initiatives and commercial strategies.
• Strengthen relationships with ownership groups and strategic partners by providing clear business updates, financial insights, and proactive performance management.
• Establish operational frameworks, quality standards, and performance metrics that improve guest experiences, increase efficiency, optimize costs, and support sustainable portfolio growth.
• Identify operational risks, implement process improvements, drive organizational transformation, and create scalable systems capable of supporting future expansion across multiple property types.

Requirements

• 12+ years of progressive leadership experience within hotel operations, hospitality management, hotel asset management, or multi-site service organizations.
• Previous General Manager experience with direct property-level P&L responsibility in a full-service or select-service hotel environment.
• Demonstrated success leading geographically distributed teams across multiple locations while achieving operational, financial, and guest satisfaction objectives.
• Strong expertise in hospitality operations, revenue management, budgeting, forecasting, cost optimization, and financial performance analysis.
• Deep understanding of hotel performance metrics, including occupancy, ADR, RevPAR, revenue optimization, and operational quality standards.
• Proven ability to build high-performing teams through effective hiring, coaching, succession planning, and performance management.
• Experience managing relationships with property owners, investors, or institutional partners while communicating financial performance and strategic priorities.
• Excellent executive communication, business planning, stakeholder management, and problem-solving skills with the ability to navigate complex operational environments.
• Strong commercial mindset with experience balancing guest experience, operational excellence, profitability, and long-term business growth.
• Willingness and ability to travel approximately 60% or more to support regional operations and provide visible leadership across multiple markets.
• MBA or equivalent graduate education, experience in technology-enabled hospitality, and exposure to portfolio-level operations are considered valuable assets.

Benefits

• Competitive base salary ranging from $143,000–$180,000 USD, based on experience, market, and qualifications.
• Eligibility for performance-based bonus, equity awards, and additional incentive programs.
• Comprehensive health insurance coverage for eligible employees.
• 401(k) retirement savings plan.
• Flexible paid time off for full-time exempt employees.
• Travel credits for complimentary stays and discounted accommodations for friends and family.
• Remote work flexibility with the opportunity to work from various locations while supporting a national portfolio.
• Home office stipend, Wi-Fi reimbursement, mobile phone reimbursement, and additional work-from-home benefits for eligible employees.
• Generous stock option program supporting long-term ownership and career growth.
• Collaborative, technology-driven culture focused on innovation, operational excellence, leadership development, and continuous improvement.