Fraud Operations Specialist

Payjoy · Quito

About PayJoy
 
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
 
This role

The Fraud Operations Specialist is responsible for ensuring the integrity and security of our product by detecting, investigating, and preventing fraudulent activities, although monitoring transactions, analyzing fraud patterns, and implementing strategies to mitigate fraud risks.

Key responsibilities

  • Monitor and analyze transactions for potential fraudulent activity.

  • Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.

  • Develop and implement fraud prevention strategies and procedures.

  • Collaborate with the customer service and operations teams to address and mitigate fraud risks.

  • Conduct regular fraud risk assessments and provide recommendations for improvement.

  • Prepare and present detailed reports on fraud trends and prevention measures.

  • Stay updated on the latest fraud techniques and industry best practices.

  • Assist in training and educating team members on fraud prevention and detection.

    • Qualifications

  • Bachelor's degree in Finance, Business Administration, or a related field. Professional certification in fraud examination is a plus.

  • Minimum of 2 years of experience in fraud prevention, preferably within the financial services industry.

  • Knowledge of regulatory requirements and compliance standards in the country.

  • Strong analytical and problem-solving skills.

  • Proficiency in using fraud detection software and tools.

  • Excellent communication and interpersonal skills.

    • Benefits

  • 100% Company-funded health insurance for employees and immediate family members
  • Life insurance
  • Dental plan
  • Phone finance, Headphone, home office equipment and wellness perks.
  • Individual retirement plan 3%
  • 20 days of vacations
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk
  • Catered lunches 

    • Operations pay context

    Based on 4,112 disclosed Operations salaries on RoleSuite, the role pays a median of $110K/year, with most offers between $82K and $145K (10th–90th percentile: $63K–$185K).

    See the full Operations salary breakdown →
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