Facilities Operations Associate
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is hiring a Facilities Operations Associate to support the day-to-day operations of our Boston headquarters. This role is critical in ensuring a safe, efficient, and high-performing workplace environment that reflects WHOOP’s culture. As a member of the Facilities team, you will partner closely with the Workplace Experience team to deliver a seamless, high-quality in-office experience while supporting the operational needs of a growing organization.
RESPONSIBILITIES:
Support daily facilities operations, including managing incoming maintenance requests and assisting with ticket triage to ensure timely resolution
Assist with procurement and coordination of external vendors to maintain office functionality, cleanliness, and safety standards
Assist with arrangement of office furniture setups, internal and external event set-up, and meeting logistics to ensure smooth execution
Conduct routine walkthroughs to identify maintenance needs and support preventative upkeep efforts
Partner with cross-functional teams to address workplace needs and improve overall employee experience
Help maintain organized systems, documentation, and reporting related to facilities operations
QUALIFICATIONS:
1–3 years of experience in facilities, office operations, hospitality, or a related field
Strong organizational skills with attention to detail and ability to manage multiple tasks simultaneously with follow-through until completion
Effective communication skills and ability to collaborate across internal and external teams
Comfortable working in a fast-paced, in-person environment
Available to work outside of core business hours when needed
Ability to work both independently and collaboratively across teams
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions