Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly
on serving those in the medical industry. With healthcare in our heritage, we soon expanded
to serve high-earning professionals in many
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
Who You Are
We are seeking a highly skilled Salesforce Developer to join our Production Support Tiger Team. This role is focused on maintaining platform stability, resolving production issues, supporting business-critical operations, and delivering targeted enhancements that improve system reliability and performance.
As a member of the Tiger Team, you will be responsible for rapidly investigating, troubleshooting, and resolving Salesforce issues across Apex, Flows, Lightning Web Components (LWC), integrations, and declarative automation. You will leverage Copado AI and other AI-assisted development tools to accelerate root-cause analysis, solution design, and issue resolution while ensuring high-quality, sustainable fixes.
This position requires strong technical troubleshooting skills, excellent communication, and the ability to perform effectively in a fast-paced production support environment.
What You'll Do
Serve as a primary responder for Salesforce production issues, incidents, and escalations
Investigate, troubleshoot, and resolve defects across Apex, Flows, LWC, integrations, and Salesforce configuration
Perform root-cause analysis and implement permanent corrective actions to prevent recurring issues
Monitor platform health, system performance, and integration reliability
Utilize Copado AI for troubleshooting, code analysis, impact assessments, debugging, and solution recommendations
Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors
Partner closely with Business, Product, QA, and Support teams to prioritize and resolve production incidents
Develop and deploy hotfixes, patches, and stability improvements with minimal business disruption
Identify opportunities to improve platform reliability, scalability, and maintainability
Create and maintain technical documentation, runbooks, and knowledge articles for support processes
Participate in incident reviews and contribute to continuous improvement initiatives
Support release validation and post-deployment monitoring activities
What You'll Need
5+ years of Salesforce development experience
Strong experience in troubleshooting and supporting Salesforce production environments
Expert-level Apex debugging skills, including governor limits, bulkification, recursion control, and performance optimization
Strong understanding of Salesforce Flows, Process Automation, and troubleshooting complex automation issues
Experience in diagnosing integration issues involving REST APIs, authentication, and data synchronization
Strong SOQL/SOSL skills and data analysis experience
Comfortable using AI-assisted development tools such as Copado AI, GitHub Copilot, or similar platforms
Ability to perform root-cause analysis and implement long-term solutions rather than temporary fixes
Excellent communication skills with the ability to clearly explain technical issues to both technical and non-technical stakeholders
Strong sense of ownership, urgency, and accountability in high-priority production situations
Nice to Have
Experience supporting large-scale Salesforce implementations
Copado, DevOps, or CI/CD experience
Experience Cloud and Lightning Web Components (LWC) expertise
Platform Event and integration troubleshooting experience
Monitoring and observability experience (Splunk, Datadog, New Relic, etc.)
Prior experience in a Production Support, Site Reliability, Tiger Team, or Incident Response role
Salesforce Platform Developer I or II certification