Implementation Manager

PeopleGrove · Remote

The Implementation Manager is responsible for leading end-to-end implementation of our SaaS solutions. This role partners with clients to ensure a successful onboarding experience, drives cross-functional collaboration internally, and ensures that each implementation is delivered in a timely manner and with exceptional quality. The ideal candidate brings strong project management, client management, communications skills, and has a customer-focused mindset.

Key Responsibilities

Implementation & Project Management  

  • Lead full lifecycle SaaS implementations—from discovery and design through configuration, testing, training, and go‑live—ensuring a smooth transition to ongoing client support.  

  • Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met.  

  • Develop and maintain detailed project plans, tracking progress and proactively identifying risks, issues, and dependencies.  

  • Facilitate client workshops, requirements sessions, and solution discussions to understand needs, workflows, and success criteria.  

  • Guide clients through solution design and configuration decisions aligned with best practices.  

  • Ensure data integrity and system readiness prior to launch, coordinating internal resources and quality checks.  

  • Provide clear and consistent project status updates and proactively address risks to ensure successful outcomes. 

Client & Stakeholder Management

  • Serve as the primary point of contact for client project teams and stakeholders. 

  • Build strong, trust‑based relationships and deliver a positive, consultative implementation experience. 

  • Set clear expectations, communicate project status, and lead effective client meetings and presentations. 

  • Advocate for client needs internally while balancing project objectives and product capabilities. 

Solution Design & Documentation

  • Participate in solution design discussions and validate configuration options to meet client goals. 

  • Document processes, requirements, use cases, and configuration specifications. 

  • Contribute to internal process improvements and best practices for scalable implementation delivery. 

  • Act as a sales engineer for immature product use opportunities, supporting Sales and Product during pre-sales and scoping conversations. 

Cross-Functional Collaboration

  • Partner with Sales for seamless post-sale handoff and alignment of goals and scope. 

  • Work closely with Product Development to translate client needs, validate solution design, and share feedback for product enhancement. 

  • Collaborate with Client Success to ensure a smooth transition from implementation into long-term, ongoing support.  

  • Champion continuous improvement of internal onboarding practices and SOPs. 

Requirements & Qualifications

  • 3 to 5 years' experience in SaaS implementation, project management, consulting, or related roles. 

  • Strong client-facing and relationship management skills. 

  • Demonstrated success managing complex, multi-stakeholder projects. 

  • Experience working with colleges, universities, or the education sector (preferred but not required). 

Technical and Professional Skills 

  • Proficiency in project management (planning, timelines, issue tracking, risk management).  

  • Excellent verbal and written communication skills, including presentations.  

  • Strong problem‑solving mindset with the ability to simplify complex requirements.  

  • Ability to understand and contribute to solution design discussions.  

  • Highly organized, detail‑oriented, and deadline‑driven.  

  • Customer‑first mindset with strong accountability and ownership.  

  • Familiarity with agile environments and collaboration with product/engineering teams is a plus. 

Soft Skills 

  • Ability to influence, lead discussions, and drive decision making with clients and internal teams. 

  • Collaborative working style across Sales, Product, Engineering, and Client Success teams. 

  • Comfortable in a dynamic, fast‑moving environment. 

Perks & Benefits

  • Competitive salary + annual bonus   

  • Flexible PTO and hybrid/remote work options    

  • Full medical, dental, and vision coverage   

  • 401K with generous company match + financial planning   

  • Company-paid life and disability insurance   

  • Collaborative and purpose-driven culture   

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