Order Management Specialist

AHEAD · United States

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

As a Order Management Specialist, you will play a critical role in helping us supply products to a global customer base. In this role, you will be responsible for performing accurate and timely delivery planning tasks to meet customer requirements.

Roles & Responsibilities

  • Own day-to-day post-booking order execution for assigned orders and accounts

  • Monitor order progress and identify issues that may impact shipment timing, completion, or client experience

  • Maintain accurate order updates across internal systems, including shipment details, estimated ship dates, tracking, serial information, and status changes

  • Coordinate with procurement, logistics, warehouse, account teams, and other internal partners to keep orders moving and resolve blockers quickly

  • Investigate order discrepancies, missing information, and past-due items and drive follow-up to resolution

  • Maintain tracking tools, documentation, and system records with a high degree of accuracy and timeliness

  • Communicate order updates, risks, and next steps clearly to internal stakeholders

  • Escalate exceptions appropriately and partner cross-functionally to drive material completion

  • Support a high-volume environment while balancing urgency, accuracy, and customer impact

  • Contribute to process improvement efforts that increase visibility, efficiency, and order quality

Desired Skills & Experience

  • Entry level or some experience in order management, sales operations, logistics, supply chain, customer operations, or a similar operational role

  • Experience working in a fast-paced, high-volume environment with competing priorities

  • Strong attention to detail and ability to maintain accurate records across multiple systems

  • Proven ability to coordinate across teams and follow issues through to resolution

  • Strong written and verbal communication skills

  • Comfort working in ERP, CRM, or order-tracking systems

  • Ability to analyze order status, identify issues, and take action with limited oversight

  • Strong organizational skills and a consistent sense of urgency

  • Experience in the privately held technology industry a plus, but not required

    • Operations pay context

    Based on 4,257 disclosed Operations salaries on RoleSuite, the role pays a median of $110K/year, with most offers between $82K and $145K (10th–90th percentile: $66K–$184K).

    See the full Operations salary breakdown →
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