Solutions Operations Lead
The Solutions Operations Lead is responsible for overseeing and optimizing our comprehensive portfolio of patient and practice solutions. This role will take prioritized contract outputs from our business development team and map them to eligible solutions based on service levels ensuring optimal capacity alignment across our healthcare solutions portfolio.
Primary Duties
Solution Mapping & Alignment
Analyze and map contract prioritization frameworks to corresponding solutions to maximize performance outcomes and resource utilization
Develop systematic approaches for aligning high-priority contracts with optimal solution delivery models
Monitor and adjust solution assignments based on contract performance data and strategic priorities
Create and maintain solution-to-contract mapping documentation and workflows
Portfolio Management
Conduct comprehensive analysis of the Patient & Practice Solutions portfolio to identify optimization opportunities, gaps, and strategic alignment with business objectives
Develop and maintain holistic view of all solutions offerings, including performance metrics
Prepare executive reports on portfolio performance, capacity utilization, and strategic recommendations
Cross-Functional Collaboration and Coordination
Serve as the operational bridge between contract prioritization and solution delivery teams
Collaborate with capacity planning teams to ensure solution rollouts align with available resources and operational capabilities
Partner with stakeholder teams to ensure seamless solution delivery
Other duties as assigned
Minimum Qualifications
Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or related field
5+ years of experience in portfolio management, operations, or solutions management
Experience in matrix organizations with complex stakeholder management
Strong analytical and problem-solving skills
Experience working in fast-paced, growth-oriented organizations
Strong organization and time management skills with a focus on attention to detail
Strong communication (written & verbal) skills; ability to document and maintain SOP’s/processes and clearly share data outputs with various audiences
Ability to work independently and collaboratively
Advanced proficiency in data analysis tools
Preferred knowledge, skills and/or abilities
Healthcare industry experience, particularly in practice management or patient solutions
Project Management Professional (PMP) certification
Background in healthcare operations or clinical workflows
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.