Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
We are looking for a detail-oriented Driver Operations Associate to join our operations team. In this role, you will be the gatekeeper of platform integrity by managing the facial recognition approval process for existing drivers. Your primary focus will be to ensure that the correct, registered driver is operating on our platform, thereby maintaining the highest standards of safety and compliance for our users.
What you’ll do
Driver Verification & Identity Assurance
Review and process facial recognition data and documentation for existing drivers on the platform.
Cross-verify biometric data against registered driver profiles to prevent account sharing, identity fraud, and unauthorized platform usage.
Escalation Management
Investigate and resolve high priority driver identity mismatches or system flags.
Assist relevant departments on escalations related to driver compliance and platform safety.
Operational Support
Identify patterns of misuse or system glitches in the facial recognition flow and report to relevant departments.
Execute ad-hoc tasks and projects as assigned by the Team Lead to improve overall platform safety.
What we seek
Detail-oriented with a strong commitment to accuracy
Ability to work independently and collaboratively in a fast-paced environment
Problem-solving mindset with the ability to handle difficult situations calmly and efficiently
Technology savvy
Availability to work 5 days a week
What you’ll need
Diploma or higher in any field is preferred but not mandatory
Experience in the logistics or transportation industry is advantageous