Overview Of The Role
The Manager, Executive Engagement owns and drives executive customer engagement for Salesforce's Technology, Media, Telecom, Consumer & Business Services (TMT-CBS) Business Unit, sitting at the intersection of Sales, Marketing, Customer Success, and Product to ensure top customer relationships are nurtured and activated in support of revenue goals.
This high-visibility role works closely with Salesforce's most senior leaders, including the CEO and Executive Leadership Team, and requires exceptional cross-functional coordination, executive presence, and the ability to thrive in a fast-paced, high-impact environment.
Responsibilities
Plan and execute a proactive executive customer engagement strategy aligned to TMT-CBS revenue goals, including account-level engagement planning, geographic market tours, pipeline reviews, and event-based engagement for top accounts.
Own the full execution lifecycle for high-level customer meetings- including outreach, executive briefings, and follow-up- while acting as a strategic advisor to account teams on meeting preparation, deal execution, executive mapping, and customer-facing communications.
Lead end-to-end executive experience programs at flagship Salesforce events (Dreamforce, Connections, World Tours) and major third-party industry events (CES, Cannes, Davos), including Customer Advisory Boards (CABs), Executive Summits, roundtables, VIP dinners, and CXO speaking engagements.
Partner with Business Unit (BU) Senior Vice Presidents (SVPs) and the Office of the CEO on customer nominations, executive briefing materials, Customer Advisory Board design, and high-impact customer success storytelling for company events and earnings calls.
Required Qualifications
5+ years of experience in executive customer engagement, field marketing, strategic account programs, sales operations, or executive operations within enterprise technology.
Proven ability to own complex, cross-functional processes end-to-end with minimal oversight while maintaining proactive communication with senior stakeholders.
Exceptional written and verbal communication skills, with demonstrated experience crafting executive-level outreach, briefing documents, and customer-facing materials with precision and clarity.
Strong project management skills with a track record of managing multiple high-priority programs simultaneously while influencing across Sales, Marketing, Customer Success, and Product teams.
Preferred Qualifications
Experience managing executive tracks or customer experience programs at flagship enterprise technology events such as Dreamforce, Connections, or equivalent large-scale industry conferences.