Inspire health. Serve with compassion. Be the difference.
Job Summary
Configures programs, screens pathways, reports and/or job instructions to meet detailed user specifications. Supports Information Systems Analysts in providing technical assistance to customer departments and maintains databases for one or more applications supported by the team. Works with assigned departments to prioritize development initiatives and activities. Maintains system hardware and/or software for one or more of the supported applications. Working with more advanced Information Systems Analysts, provides analysis of workflow, recommends solutions, and implements application solutions to meet departmental needs. Coordinates and resolves system problems related to technology used by assigned systems. Supports internal customers as assigned. Assists in managing system upgrades and other small projects.Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
Performs the following under moderate to heavy supervision: Provides user functionality by maintaining application tables/profiles/dictionaries, builds screens and/or pathways, and develops application support procedures to support customer requirements.
Supports customer relations and resolving customer issues related to software applications before escalating. Interacts with users to develop plans to resolve their problems regarding the use of applications.
Functions as a technical liaison with the respective vendors for all implementation and post implementation activities. Functions as a department contact and provides project management support as required.
Performs the following with moderate supervision: Supports customer relations and resolving customer issues related to software applications before involving the Manager. Interacts with users to develop plans to resolve their problems regarding the use of applications. Communicates with assigned departments and acts as the "hub" of communication between the department and Prisma Health Information Services.
Checks processes and tasks and ensures data integrity for assigned applications, testing to ensure new code does not impact previous version.
Adheres to established escalation, change control and communication practices of the ITS department.
Optional where appropriate: create new training materials. Incorporate various learning techniques to achieve desired outcomes. Continually assesses curriculum to ensure users are able to pick up the knowledge needed to succeed when using the systems.
Requires routine scheduled on call.
Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive
Minimum Requirements
Education - Bachelor's degree in Computer Science or related field of study.
Experience - No previous experience required. Healthcare experience - Preferred
In Lieu Of
In lieu of the education and experience requirements noted above, an equivalent combination of work/academic experience may be considered.
Required Certifications, Registrations, Licenses
NA
Knowledge, Skills and Abilities
Knowledge of Microsoft Office products
Knowledge of project management software, concepts and tracking
Working knowledge of healthcare software applications
Ability to complete tasks on time / meet assignment dates.
Work Shift
Day (United States of America)Location
CorporateFacility
7001 CorporateDepartment
70019687 ITS Pharmacy SystemsShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.