Job Summary:
Responsible for entering new prescriptions for patients, processing exceptions, making contact with physician offices and patients. Assists in fulfillment efforts such as picking, packing, and manifesting based on business needs.
Job Responsibilities:- Provides pharmacist call back and/or patient quality assurance support.
- Responsible for entering patient demographics and prescription into the data processing system.
- Works with new patient/new referral imaging folder.
- Loads insurance plan and coordination of benefits into the data processing system for new patient/new referrals.
- Participates in the review/audit of test claims for new patient/new referral.
- Handles processing of reorders and emails distribution as needed.
- Responsible for image indexing, AE report filing,
- Provides primary support and expertise for specialized programs such as ETT or Pharma.
- Performs the job responsibilities listed for programs that require special handling or provide support for specific disease states.
- Other registered and/or licensed responsibilities as judgement or necessity dictate.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications- High school diploma from an accredited school or equivalent GED.
- Willing to obtain and maintain registration in good standing with the applicable State Board of Pharmacy, if required by state law.
- At least 1 year of work experience in healthcare, specialty pharmacy, PBM and/or call center settings.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Basic knowledge of and skills using MS Windows, MS Office Suite and/or similar operating/software programs.
Preferred Qualifications- Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
- PTCB or ExCPT certification
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits