Product Management Director
A Product Manager is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using the platform's existing capabilities.
This role is hands-on and execution-focused, partnering closely with customer-facing teams and AI agents to transform manual processes into automated workflows.Unlike a traditional PM responsible for product feature development, this role focuses on blueprint creation, process improvement, and identifying automation opportunities, while providing structured feedback to Product.
What You'll Do
Own the product vision and roadmap for Agentforce Voice in Regulated Industries, driving near-term customer implementations and long-term strategy across healthcare, financial services, insurance, and other regulated verticals
Act as the primary product voice for regulated industry customers and partners — deeply understanding their workflows, pain points, compliance requirements, and success metrics
Define and prioritize features that address regulatory requirements (HIPAA, PCI-DSS, SOX, etc.), integrations with enterprise health and financial systems, and voice AI use cases in high-compliance environments
Partner with engineering and design to drive product delivery from discovery to launch — writing crisp PRDs, aligning on trade-offs, and removing blockers
Collaborate with Legal, Security, and Compliance teams to ensure product decisions reflect industry regulations and Salesforce's Trust standards
Engage directly with customers and prospects as a subject matter expert, participating in executive briefings, QBRs, and implementation planning sessions
Enable GTM success by partnering with Sales, Solutions Engineering, and Customer Success to develop positioning, enablement assets, and customer success frameworks
Track and analyze product performance, using data to iterate, improve, and demonstrate business value
What We're Looking For
Required:
8+ years of product management experience or equivalent technical experience, with at least 3+ years in enterprise SaaS
Deep knowledge of regulated industries: particularly healthcare, financial services, or insurance
Experience building or managing conversational AI, voice, or contact center products
Track record of delivering complex, enterprise-grade products at scale
Strong cross-functional leadership and executive communication skills
Ability to translate regulatory and compliance requirements into product decisions
Comfort working in a fast-paced, ambiguous environment with high customer visibility
Preferred:
Familiarity with Salesforce platform, Agentforce, or Einstein AI products
Experience with HIPAA, HITRUST, or other healthcare compliance frameworks
Prior experience managing large enterprise customer implementations or strategic accounts
Background in contact center technology, IVR, or voice AI
Why This Role
Be at the forefront of Salesforce's AI and voice strategy in the fastest-growing regulated market segment
Work directly with large enterprise customers in healthcare, financial services, and beyond on transformational implementations
Shape a product category that will redefine how regulated industries engage with customers, patients, and members
Join a team that values trust, innovation, and customer success above all