Associate Product Success Technician
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.
Associate Product Success Technician
About Us
At Netradyne, our team is committed to delivering solutions to our customers that advance their market leadership. Our focus is to continuously drive innovation while delivering meaningful, actionable data. The Netradyne Driveri® Vision-Based Driver Recognition Safety Program significantly advances the technology category through the application of Artificial Intelligence, Machine Learning and Edge Computing. The foundations of Driveri® are equally focused on providing comprehensive performance insights, highlighting positive activity, and significantly reducing the resources needed to address risk. Netradyne draws from a diverse team of innovators, technologists, and customer advocates to create an experience where customer success continues to motivate what is next.
Supported and funded by our investors, Softbank, M12, Hyundai Cradle, Point72 Ventures, Microsoft and Reliance Industrial Investments and Holdings; Netradyne is committed to building a world-class team of technologists and industry experts to deliver product that improve safety, increase productivity, and optimize collaboration within the organizations. With growth exceeding 3x year over year, our solution is quickly being recognized as a significant disruptive technology – that has put ‘legacy’ providers in a “spin” cycle trying to catch up. Our team is growing, and we need forward thinking, uncompromising, competitive team members to continue to facilitate our growth.
Reports To
Manager of Product Success
Location
San Diego, CA
POSITION SUMMARY:
We are looking for an Associate Product Success Technician to join our fast-growing team in San Diego. The Associate Product Success Technician will work to support different products throughout the various stages of development and production. The ideal candidate would be able to resolve and document product issues and will be self-motivated with the ability to work independently to meet product milestones.
Responsibilities:
- Shipping and receiving Equipment
- Maintain / organize lab inventory
- Upgrading and testing products
- Assist with the development of Installation procedures
- Hands on Installation support at friendly customers
- Work with customers to identify, resolve and document product issues
- Assist with development of internal procedures and processes
- Domestic travel as required for product support issues. Less than 20%.
- Unusual Hours may be required at times to work with our India team
- Flexible working hours are granted, however interfacing with engineering teams in India may require early morning (7:00 am) or nightly (8:00 pm) meetings
- General assistance to the team as time allows
- Perform product installations and deinstallations as needed for testing purposes
- Running scripts to push new software onto devices
Requirements:
- Requires 60 - 80 % time in office (5 days a week)
- General electro -mechanical assembly skills
- Soldering skills
- Proficiency with hand and power tools
- Basic trouble shooting skills
- Understanding of automotive 12 vdc power systems.
- Familiarity with Microsoft office products such as MS Word, Excel and Power Point
- Customer service skills / ability to interact with customers.
- Manage lab inventory (shipping and receiving)
- Can lift up to 50 LBS
- Ability to travel (20 %)
- Unusual hours as needed
- Ability to drive class 6 vehicles (like Straight/Box trucks) is a plus
- Ability to follow test procedures and record results
- Ability to read schematics is a plus
- Familiar with test equipment such as Volt/Ohm Meter, Multimeters & Oscilloscopes
- Self-motivated with the ability to work independently to meet product milestones
- Familiarity with Linux OS is a Plus
- Terminal Command line Interface
- Well versed in standard Linux command structures
- Experience with product testing and development is a plus
- Familiar with creating/editing SOPs (Standard Operating Procedures) & modifying pdf documents is a plus
- Willingness to work on test vehicles at friendly customer sites for product development
- Good communication skills and the ability to work with other groups within the company
- Basic scripting programing a plus (Python and Bash)
- Familiarity with 3D printers/CAD is a plus
- 2+ years of experience working in a professional product development environment a plus
We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
If there is a match between your experiences/skills and the Company's needs, we will contact you directly.
Netradyne is an equal-opportunity employer.
Applicants only - Recruiting agencies do not contact.
Recruitment Fraud Alert!
There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’.
Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.
Product pay context
Based on 1,616 disclosed Product salaries on RoleSuite, the role pays a median of $176K/year, with most offers between $144K and $215K (10th–90th percentile: $114K–$252K).
This posting lists $56K–$76K, below the $176K market median.
See the full Product salary breakdown →