This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Product Manager based in Canada.
This senior individual contributor role sits at the intersection of strategy, execution, and customer impact, shaping the direction of large-scale SaaS products within the IT management and cybersecurity space. You will define and drive multi-year product vision and roadmap decisions across complex, enterprise-grade platforms used by IT professionals and managed service providers globally. The role requires a strong balance of strategic thinking and hands-on product leadership, with direct influence on executive decision-making and cross-functional alignment. You will work closely with engineering, architecture, design, sales, marketing, and customer success teams to deliver scalable, secure, and high-performing solutions. A key focus will be identifying market opportunities, translating customer insights into product strategy, and ensuring measurable business outcomes. This is a highly visible role where your decisions shape product direction, customer experience, and long-term platform evolution. You will also play a mentorship role, guiding other product managers and elevating product practices across the organization.
Accountabilities:
- Define and drive the multi-year product vision, strategy, and roadmap aligned with broader organizational goals and market opportunities.
- Identify customer needs, market trends, and competitive dynamics through data analysis and direct customer engagement.
- Own complex, cross-platform product initiatives spanning multiple teams, systems, and business units.
- Translate business and customer requirements into clear product specifications, user stories, and prioritization frameworks.
- Partner with engineering and architecture teams to design scalable, secure, and high-performance product solutions.
- Lead roadmap planning, investment prioritization, and trade-off discussions based on customer impact and business value.
- Establish and track KPIs to measure product success and drive continuous improvement across product lines.
- Influence executive stakeholders through data-driven recommendations, business cases, and strategic product insights.
- Collaborate with go-to-market teams to support product launches, positioning, and adoption strategies.
- Champion customer-centric product development practices across all stages of the product lifecycle.
- Mentor and guide Product Managers, contributing to the growth and maturity of the broader product organization.
- Serve as a product thought leader internally and externally through strategic discussions and customer engagements.
Requirements:
- 10+ years of product management experience, including ownership of strategy, roadmap, and delivery for complex SaaS or enterprise software products.
- Proven success launching and scaling large-scale technology platforms in high-growth or enterprise environments.
- Strong understanding of Agile methodologies and modern software development lifecycles.
- Demonstrated ability to influence senior and executive stakeholders without direct authority.
- Strong analytical and strategic thinking skills, with experience using data and customer insights to drive decisions.
- Excellent communication skills, with the ability to simplify complex technical and business concepts.
- Experience working closely with engineering, architecture, and cross-functional teams in complex product ecosystems.
- Background in IT management, cybersecurity, MSP platforms, or enterprise SaaS is a strong asset.
- Experience using product analytics, KPI frameworks, and structured experimentation to guide decisions.
- Ability to operate at both strategic and execution levels in fast-paced environments.
- Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA or certifications are a plus.
- Proven leadership mindset with experience mentoring and elevating product talent.
Benefits:
- Competitive compensation aligned with senior/principal-level product leadership roles
- Remote-first work flexibility within Canada
- Opportunity to shape strategy for large-scale, global SaaS platforms
- High-impact role with direct influence on executive decision-making
- Exposure to cutting-edge IT management and cybersecurity technologies
- Strong cross-functional collaboration with senior engineering and product leaders
- Opportunity to mentor and shape product practices across the organization
- Fast-paced, innovation-driven environment focused on measurable outcomes