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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Property Management Services Manager - Residential Operations

Job Description

Lead comprehensive Property Management Services for residential property operations, ensuring operational excellence through innovation, technology adoption, and effective team leadership. Drive service delivery standards while maintaining strong resident relationships and compliance across all residential facility operations.

Responsibilities

Team Leadership & Development • Enable and empower site teams through continuous guidance, coaching, and professional development • Lead manpower planning, recruitment, selection, and onboarding processes for residential operations • Foster cross-functional collaboration for seamless residential facility operations

Financial Management & Controls • Develop and manage residential property operational budgets in collaboration with client stakeholders • Establish and monitor budgetary controls to optimize cost efficiency • Ensure accuracy of billing information and timely cost sheet submissions • Oversee vendor quotations, invoices, and payment follow-ups for residential services • Coordinate timely contract renewals and invoice submissions

Service Delivery & Performance Management • Monitor and maintain Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for JLL and outsourced agencies • Ensure performance scores consistently meet or exceed excellence benchmarks for residential services • Implement robust complaint management processes for resident queries and concerns • Conduct daily site inspections to verify proper maintenance of all residential building facilities, common areas, and amenities

Resident & Stakeholder Management • Address resident queries and concerns promptly through verbal and written communication • Communicate operational updates and service notifications to residents and management • Maintain strong relationships with residents, housing society committees, contractors, government authorities, and statutory agencies • Ensure resident satisfaction through proactive engagement and service excellence

Compliance & Risk Management • Ensure adherence to health, life safety regulations, and residential operational manuals • Implement and enforce risk assessment recommendations specific to residential environments • Facilitate safety culture under "No Safety No Work" principle • Develop and maintain business continuity plans for residential properties • Respond to emergency maintenance situations affecting residents with urgency

Documentation & Reporting • Prepare and submit Daily Management Reports (DMR) and Monthly Management Reports (MMR) • Maintain updated data repositories, resident communication records, and property files • Coordinate as-built drawing and transition document libraries for residential properties • Collaborate with Regional Operations, Head Office, SME, and Training teams for timely report closures

Innovation & Continuous Improvement • Leverage technology and innovative solutions to enhance residential living experience • Drive adoption of best practices across residential facility operations • Implement resident-focused service initiatives and amenity management programs

Qualifications

Education • Bachelor's degree (any discipline)

Experience • 8-10 years in residential property/facility management with expertise in both soft services (housekeeping, security, concierge) and technical operations (HVAC, plumbing, electrical, fire safety)

Skills • Strong leadership and people management • Financial acumen and budget management • Excellent resident relationship and community management • Deep understanding of residential facility operations, compliance, and safety standards • Ability to manage multiple priorities in dynamic residential environments • Strong communication and conflict resolution skills • Problem-solving and decision-making capabilities • Technology-oriented with digital transformation mindset • Customer service excellence focus

Location:

On-site –Noida, UP

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.