Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.
Role Overview:
As Store Manager, you’ll oversee all operations of a Backcountry Outlet location, owning both business results and the customer experience. You’ll drive sales, rentals, service (including ski, snowboard, and bike services), and team development while setting the standard for operational excellence, expertise, and accountability.
This position will report to the Area Manager.
What You’ll Do:
Lead all store operations: sales, Omni, ski/snowboard/bike rentals and services, customer experience, inventory management, scheduling, payroll, events, partnerships, and visual merchandising
Monitor performance metrics, develop action plans, and achieve sales and profitability goals
Recruit, train, and develop a team of Gearheads who provide technical expertise and support for customer outdoor pursuits
Ensure elevated customer experience and consistent selling productivity across both retail and service offerings
Build loyalty through positive interactions and community engagement initiatives
Manage inventory levels, shrink, and assortment strategy with merchandising teams
Promote a positive, collaborative, and accountable work environment
Maintain strong relationships with vendors, carriers, landlords, and other stakeholders
Collaborate with the online store team to ensure a seamless, multi-channel customer experience
What You Bring:
5+ years of retail leadership experience, preferably in outdoor retail
Proven track record of achieving sales targets and maximizing profitability
Strong leadership, communication, and interpersonal skills
Excellent organizational and time-management abilities
Ability to prioritize, adapt quickly, and thrive in a fast-paced environment
Proficiency with Microsoft Office, POS systems, and scheduling tools
Passion for the outdoors and outdoor products, including ski, snowboard, and bike gear
Why This Role Matters:
This is a key leadership role in a growing division. You’ll define how Backcountry Outlet shows up in-store—across retail, rentals, and ski/bike services—setting the standard for performance, customer experience, and team culture. The pace is fast, expectations are high, and your impact on both the business and team is significant.
Physical Requirements:
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Must have a flexible schedule, including availability for nights, weekends, and holidays
Regular and predictable attendance