The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
The job of Bartender is executed satisfactorily when:
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- A courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
- Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
EDUCATION: Hospitality Management or related feild
EXPERIENCE: To fill the position, the following is required:
- Minimum 1 years in an F&B service role.
LANGUAGE:
- Local language – excellent oral and written skills.
- English – excellent oral and written skills.
- Additional language – beneficial.
COMPETENCIES:
- Kowledge of beverages (cocktails, liquors, wine, etc…).
- Ability to work under pressure
- Good written and verbal communication skills.
- Applies a professional, confidential and ethical approach at all times.
- Works in a safe, prudent and organized manner.
INDIVIDUAL CHARACTERISTICS:
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- Passionate for Food & Beverage
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Business Acumen
- Sense of responsibility
- Leader
- Team player
- Analytical thinker
- Flexible and reliable
- Tolerant and open minded
- Works well under pressure