Imprint is building a platform that helps the world’s best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to predict what each customer will do next and act on it, so brands can offer powerful financial products without becoming a bank.
Co-branded cards alone account for over $300 billion in U.S. annual spend, and most still run on legacy bank rails. Imprint is the modern alternative: flexible, modern, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we’re building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.
As Head of Field Sales, you will own and scale Imprint's in-house field sales function. This is a senior leadership role with full accountability for field team performance, partner relationships, and operational excellence across retail locations.
You will lead a high-performing field sales team, building the systems, processes, and culture needed to deliver measurable results for Imprint's most important strategic partnerships, and scale the team to support new partnerships as Imprint grows. This role requires a builder mindset, deep ownership, and the ability to operate with autonomy in a high-stakes, confidential transition.
What Success Looks Like in the First 90 Days
Established clear performance management framework with KPIs tied to application volume, merchant spend, store-level engagement, and partner feedback
Built trust with store teams so visits are valued and employees look forward to field rep engagement
Defined operating cadence including visit frequency, agenda structure, performance reviews, coaching rhythms, and escalation protocols
Created prioritized roadmap of operational and tooling gaps, with clear plan to leverage Imprint's full tooling suite for field team enablement
Responsibilities
Own end-to-end field sales operations, including hiring, training, performance management, territory design, and partner relationship management
Build and manage high-performing field sales team across multiple retail locations, with direct accountability for application volume and partner satisfaction
Design and implement scalable field sales infrastructure: territory planning, coverage models, visit cadence, performance dashboards, and coaching frameworks
Establish rigorous performance management systems with clear metrics, scorecards, and data-driven feedback loops
Develop training programs to keep field reps fluent in product knowledge, technical support, and customer service best practices
Build strong relationships with partner leadership and store teams, acting as primary point of contact for field operations
Analyze unit economics and performance trends to identify improvement opportunities and optimize team efficiency
Collaborate with cross-functional stakeholders (general managers, finance, operations, tech) to address tooling gaps and operational needs
Set and maintain high performance bar while building a culture of accountability, ownership, and continuous improvement
Qualifications
Required
8–12 years of leadership experience in field sales, retail operations, or territory management, with proven track record of building teams from scratch
Demonstrated success designing and scaling field sales operations, including territory planning, cadence design, coverage modeling, and performance infrastructure
Strong analytical skills with experience building dashboards, scorecards, and performance reporting systems (tools agnostic)
Deep understanding of field sales unit economics, performance metrics, and how to move numbers through coaching and process improvement
Exceptional communication skills with ability to tailor messaging for executive stakeholders, partner leadership, and frontline team members
Builder mindset: comfortable with ambiguity, self-sufficient, and able to create structure where none exists
High ownership mentality: treat the function as if you own it, with personal accountability for results
Experience managing high-travel roles and teams distributed across multiple locations
Willing to travel 50–75% of the time to support team and maintain partner relationships
Nice to Have
Experience in fintech, payments, or financial services (especially credit card partnerships or retail banking)
Background at companies with strong retail presence or field sales models
Experience managing performance in commission-based or variable compensation environments
Familiarity with coaching and developing geographically distributed teams
Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare, including fully covered dependent coverage
Additional health coverage includes access to One Medical and the option to enroll in an FSA
20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.