E-commerce Customer Experience Lead, WW CSO

Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry- leading environmental efforts. Join Apple and help us leave the world better than we found it. Apple's Worldwide Channel Strategy & Operations (WW CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels. We are seeking an experienced eCommerce Customer Experience (CX) Lead to drive Apple’s customer experience on Amazon US. In this role, you will leverage your deep expertise in eCommerce and digital merchandising to optimize the customer journey and lead all aspects of execution—including campaigns, search, content optimization, and catalog setup and management. You will partner cross-functionally with a variety of stakeholders, such as Marketing Communications, to align on the best customer experience strategy to maximize Apple’s opportunities on the platform. By drawing actionable insights from web analytics to drive business decisions, your expertise and influence will revolutionize how our channel teams grow market share and deliver an amazing experience for our customers.