Sr Sales Support Specialist

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Sales Support Specialist

About your role:

As a Senior Sales Support Specialist - Back Office Support, you will support sales and management teams by reviewing account information, resolving inquiries, and coordinating with internal partners to help ensure accurate boarding and servicing of new merchant accounts. You will contribute to pre-sales and post-sales support, pricing and proposal activities, and issue resolution that improves operational accuracy, responsiveness, and client support outcomes.

What you'll do:

• Provide pre-sales and post-sales support for merchant account activities, including guidance on addendums and demand deposit account (DDA) setup inquiries for law firms
• Respond to pricing, billing policy, and buy rate grid questions to support accurate proposals and merchant account setup
• Manage shared inbox communications and assigned inquiry tickets, providing accurate and timely responses to sales and internal stakeholders
• Research issues, document findings, and support escalations to help resolve operational and account-related questions
• Partner with sales, pricing, boarding, servicing, and other internal teams to maintain workflow accuracy and support timely account setup
• Review account details and supporting information to identify discrepancies, clarify requirements, and reduce processing errors
• Support marketplace-related inquiries and back-office activities that improve sales support efficiency and service consistency
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 3+ years of experience in sales operations, sales support, merchant services, or a related business support function
• 3+ years of experience using sales support tools, ticketing systems, shared mailboxes, and business applications to manage inquiries and case resolution
• 3+ years of experience providing pre-sales and post-sales operational support, including pricing, proposal support, account setup, or servicing coordination
• Experience interpreting pricing models, billing policies, and account documentation to provide accurate responses and recommendations
• Ability to research issues, document outcomes, manage multiple work items, and communicate clearly with cross-functional teams
• Associate's degree or Bachelor's degree in business administration, finance, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience supporting merchant acquiring, payments, financial services, or fintech operations
• Experience with marketplace navigation, dashboard management, or workflow tracking tools
• Experience handling credit escalations, application quality control, or exception-based review processes
• Certification in sales operations, finance, or a related discipline, or equivalent combination of education, related experience and/or military experience

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range:

$40,000.00-$58,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.