Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisions
Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing
Maintain positive working-relationships with external customers and all inter-working departments and personnel
Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
Provide LTA contract administration support, as assigned
Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)
Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements.
Process daily release orders system and verify against contract to ensure information is correct
Process material returns (RMA's) as requested by the customer
Understand and ensure proper quality flow downs are in place for contract review
Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating
Assist in issuing shopping and inventory locator service requests
Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
Prepare and follow through with customer expedite request
Train/mentor others within sales department (as assigned)
Perform ad hoc projects and tasks (as assigned)
Attend department or company sponsored training or meetings, as required. Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
Ability to be detailed oriented and perform in-depth account research, if required
Maintain clear and accurate data entry, documentation and reporting skills, as required
Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
Sales pay context
Based on 5,044 disclosed Sales salaries on RoleSuite, the role pays a median of $119K/year, with most offers between $81K and $170K (10th–90th percentile: $65K–$238K).