Account Manager

JD Sports · JPN-Chiba Prefecture-Urayasu City

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

職務内容

1.オペレーション品質管理

日々のオペレーションにおける異常データをモニタリングし、問題の根本原因を分析するとともに、オペレーションチームによる迅速な改善対応を推進する。顧客契約に基づくKPIの達成を確保し、サービスライフサイクル全体における顧客体験の向上を図る。

2.顧客関係維持・強化

定期的に顧客を訪問し、ニーズのヒアリングおよび分析を実施することで、顧客との信頼関係を構築・強化する。物流サービスに関する課題や問題を解決し、顧客満足度の向上および取引拡大（ウォレットシェアの向上）を推進する。

3.業務プロセス最適化の推進

オペレーションデータおよび業務シナリオを分析し、リーンマネジメントモデルを構築する。部門横断的な業務プロセスの最適化やサービス・プロダクトの改善を推進し、プロジェクト損失リスクの低減および業務効率の向上を実現する。

4.ビジネス機会の発掘・拡大

既存売上の達成状況を継続的にモニタリングし、未達要因を分析のうえ改善施策を立案・実行する。顧客の潜在ニーズを発掘し、新規ビジネスの導入・展開を推進することで、売上成長に貢献する。

5.部門横断的な調整・管理

社内外のリソースを統括し、オペレーション、営業、プロダクトなど関連部門と連携して顧客ニーズに迅速に対応する。複雑なサプライチェーンソリューションの標準化および円滑な運用を推進する。

職務要件

1.物流、サプライチェーン、アカウントマネジメント、カスタマーサクセス、またはプロジェクトマネジメント分野において2年以上の実務経験を有する方（物流業界での経験者歓迎）。

2. 優れた顧客関係管理およびビジネス開発能力を有し、主要顧客の管理、ビジネス機会の発掘、および売上拡大を推進できる方。

3. 高い分析力と部門横断的な調整能力を有し、業務改善、課題解決、および顧客満足度向上を推進できる方。

4. 中国語・日本語、または英語・日本語でビジネスレベルのコミュニケーションが可能な方。顧客対応および社内外関係者との円滑なコミュニケーション能力をお持ちの方。

Job Description

1. Operational Quality Monitoring: Monitor daily operational exception data, analyze root causes, and drive the operations team to resolve issues quickly, ensuring KPI compliance with customer contracts and enhancing the full lifecycle service experience. Customer

2. Relationship Maintenance: Regularly visit customers, conduct needs assessments and deepen customer relationships to build and maintain trust. Resolve logistics service issues to improve customer satisfaction and increase wallet share.

3. Process Optimization Drive: Analyze operational data and business scenarios to build lean management models, drive cross-departmental process optimization and product iteration, reduce project loss risks, and improve operational efficiency.

4. Opportunity Identification and Conversion: Track existing revenue achievement, analyze reasons for underperformance and develop remedial actions, identify customer potential needs, promote new business implementation, and drive revenue growth.

5. Cross-Departmental Coordination Management: Coordinate internal and external resources, align with operations, sales, product, and other departments to respond quickly to customer needs and drive the standardization of complex supply chain solutions.

Job Requirement:

1. 2 years of experience in logistics, supply chain, account management, customer success, or project management, preferably within the logistics industry. 2. Strong customer relationship management and business development skills, with the ability to manage key accounts, identify opportunities, and drive revenue growth.

3. Excellent analytical and cross-functional coordination skills, capable of driving operational improvements, resolving issues, and enhancing customer satisfaction.

4. Ability to communicate professionally in Chinese and Japanese, or Japanese and English.

职位内容

1. 运营质量管理

监控日常运营中的异常数据，分析问题根本原因，并推动运营团队快速落实改善措施。确保达成客户合同约定的KPI指标，提升整个服务生命周期中的客户体验。

2. 客户关系维护与深化

定期拜访客户，了解并分析客户需求，建立并深化客户信任关系。解决物流服务相关问题，提升客户满意度，并推动业务拓展（提升客户钱包份额/合作规模）。

3. 推动业务流程优化

分析运营数据及业务场景，构建精益管理体系。推动跨部门业务流程优化及服务、产品改善，降低项目亏损风险，提高运营效率。

4. 发掘与拓展商业机会

持续监控现有业务收入达成情况，分析未达标原因并制定改善方案。挖掘客户潜在需求，推动新业务导入与落地，为业绩增长作出贡献。

5. 跨部门协调与管理

统筹内部及外部资源，与运营、销售、产品等相关部门协作，快速响应客户需求。推动复杂供应链解决方案的标准化及顺畅运营。

任职要求

1. 拥有2年以上物流、供应链、客户管理（Account Management）、客户成功（Customer Success）或项目管理相关工作经验；具备物流行业经验者优先。2. 具备优秀的客户关系管理及业务开发能力，能够负责重点客户管理、挖掘商业机会并推动业务增长。

3. 具备较强的数据分析能力及跨部门协调能力，能够推动业务改善、解决问题并提升客户满意度。

4. 具备商务水平的中文和日语，或英语和日语沟通能力；能够与客户及内外部相关方进行顺畅、高效的沟通。

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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