Group Account Director

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Head Office Operations Manager

Account Management team, Korea

What this job involves:

[Laser beam focus on operations]

• At JLL, we put focus on our clients’ needs, and we want you to do the same. You’ll take part in all programs that we have for clients’ properties in Republic of Korea. Be it site operations, contract, procurement, financial, or team management, you’ll ensure our service delivery is at its best. You’ll also be our clients’ eye on all operational matters.  Are you open to working with various teams across the board? In this role, you will promote seamless and competitive operations by collaborating with the top management, and both local and offshore offices.
• More importantly, you’ll support various client-specific programs such as technology launches, trainings and user experience initiatives. Being at the heart of operations management, you’ll also oversee all key performance indicators in the country and make sure that the team is meeting our clients’ requirements. Among your other mandates include system integrity audits, reports and presentations and overall account management.

[Developing a dream team]

• Is people development your passion? If so, this job will be a perfect fit for you. In this role, you will lead a team of facilities management experts—while creating a working environment that promotes collaboration, performance, and personal growth. You’ll also play an essential role in boosting our talents’ career growth and employee retention through trainings and stable succession plans. Do you have a talent for inspiring others? In this role you will be at the helm of all things concerning the team’s welfare. You will help motivate the team and usher them into victory over difficult business decisions. Likewise, you will serve as an important mediator who will settle rifts and arguments should conflicts arise.

[Exceeding client expectations]

• Meeting—or even exceeding—client expectation is a tall order, and this is what we strive for each and every time. We’ve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. You’ll maintain the consistency of our services by working closely with account leads and site teams to develop tailored and innovative solutions. Additionally, you’ll take charge of the site’s financial operations targets, process compliance and risk management.

Duties and Responsibilities:

• Build and lead a culture that fosters the values of Ethics, Excellence and Team Work
• Develop business transformation strategies and executing project-based transformation deliverables for key initiatives including visioning, stakeholder engagement, change risk and readiness assessment, communications, training, organizational impact analysis, alignment and transition, and sustainability
• Communicates status, progress and issues faced to key stakeholders
• Proactively identifies potential business risks and anticipated points of resistance, and develops specific plans to mitigate or address the concerns
• Conduct regular feedback and coaching sessions with each of your direct reports as well as run regular strategic operations meetings
• Assist and support other leaders and solicit a team culture between your peers
• Develop and maintain a collaborative relationship with all stakeholders
• Manage retention of talent and keep attrition levels to acceptable standards

Sound like you? To apply you need to be:

[A facilities management pro]

• Do you have at least five years’ experience in facilities, property management, hospitality or related field in Republic of Korea? If so, we would be more than happy to work with you. At JLL, we’ll let you fully demonstrate your expertise in facilities management, planning and organisational skills, and knack for addressing complex operational issues on a daily basis.

[An excellent communicator] 

• You’ll face a wide range of clients and senior-level officers, so superior oral and written communication skills are essential. You’ll also have proven track record of managing and resolving conflicts between client and firm requirements.

[A proactive leader]

• You’ll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued.  Are you all out on trying new ideas and working with diverse teams? If so, then your “can do” attitude may just land you this role.

[Required Competencies]

• Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
• Experience directing change management, communications and program management
• Thrives in an environment with high volume, intensity and an accelerating pace
• Strong analytical and problem-solving skills
• Critical thinker with a strong intellectual curiosity, balanced with high emotional intelligence
• Stimulates action with a balanced leadership style of control, influence and inspiration; quickly gains the respect of all levels of an organization
• Operates with a sense of urgency
• Decisive – willing to take risks and address conflicting points of view
• Very high emotional quotient, able to build strong relationships with diverse groups of stakeholders, able to influence others and move toward a common vision or goal
• Willing to work on shifting/rotating schedules

What we can do for you:

• At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site –Seoul, Korea, Republic of

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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