Professional Services Consultant

The Role

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.

This role requires interaction with large-scale enterprises at senior levels, as well as with technical staff within traditional IT organizations. The individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites.

The successful candidate will have strong technical experience and skills, combined with excellent interpersonal and communication abilities. They must be able to take responsibility and accountability for successful customer engagements and partner technical relationships.

This is a highly technical role requiring:

• Deep knowledge of Linux and Solaris operating systems
• Strong understanding of network configuration
• A solid background in email systems

Responsibilities also include working in complex product and infrastructure environments, troubleshooting and isolating issues, performance tuning and optimization, training customers on product features, escalating defects and issues, and driving them toward resolution while managing the customer.

Your Day-to-Day

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically using remote web conferencing tools
• Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation
• Deliver training to customers and partners
• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept, and implementation
• Drive high levels of customer satisfaction
• Act as a strong customer voice into the Marketing and Engineering teams to improve the product and ensure successful Proofpoint deployments
• Coordinate with multiple parties — internal departments and customers — to ensure timely and satisfactory resolution of technical issues and project completion
• Define and document best practice techniques, processes, templates, and architectures for use across the broader field organization

What You Bring to the Team

• 5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support)
• Experience in large systems design and project implementation for enterprise email environments
• UNIX system administration experience
• Broad technical knowledge of Internet products and technologies
• Strong understanding of Internet protocols, including HTTP, SMTP, IMAP, RFC822, LDAP, and PKI
• Knowledge of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.)
• Strong Sendmail and messaging infrastructure system administration experience
• Ability to work across all organizational levels, both technically and politically
• Written and spoken proficiency in English, along with one or both Spanish or Portuguese, for both technical and non-technical communication