About the Position
As we plan for continued growth, we are seeking a Client Success Manager to join our Latin America team in Mexico City. Qualified individuals with a passion for emerging markets, economics and geopolitics in Latin America are strongly encouraged to apply. Client Success Managers (CSMs) are responsible for supporting actively growing FrontierView’s relationship with clients in the healthcare, Consumer and Industrials sectors across the Latin America region. Working collaboratively with the Account Managers, Client Success Teammates and the Strategic Insights team, the CSM, will be responsible for bringing value to senior executive, client relationships through events, market intelligence and client engagement.
About the Frontierview Commercial Team
FrontierView’s Commercial Team partners with senior executive multinational clients to provide them with access to FrontierView’, award-winning strategic insights, executive roundtable events, and analyst advisory support across 200+ markets to enable clients to grow and win in their most important markets. Our team provides client success and engagement for FrontierView.
About You
- Enjoy building relationships and creating exceptional client experiences through thoughtful planning, communication, and execution
- Strong communicator who is comfortable interacting with senior executives, clients, analysts, and internal stakeholders
- Highly organized and able to manage multiple projects, stakeholders and competing priorities simultaneously
- Comfortable working independently in a remote environment and taking ownership of your responsibilities
- Curious, inquisitive, and eager to learn about global markets, economics, geopolitics, and client priorities
- Flexible and adaptable; able to pivot quickly when client needs, schedules, or priorities change
- Creative problem solver who can anticipate challenges and identify solutions before they become issues
- Collaborative team player who enjoys supporting colleagues and contributing to broader team success
Contract Details
This is a contract position, for a 6 - 12 month contract with potential for extension, based remotely in Mexico.
What To Expect In This Position
Partner closely with Account Managers to support senior executive clients in client engagement and retention activities across the Latin America region
Coordinate and manage analyst briefings, executive advisory sessions, and client calls from scheduling through delivery
Plan and execute virtual and in-person client events, executive roundtables, roadshows, and market briefings
Serve as a key point of coordination between clients, analysts, and commercial team members to ensure a seamless client experience
Track and manage client engagement activities, ensuring timely follow-up and execution of commitments
Support client onboarding and adoption of FrontierView services and resources
Assist in the preparation of client presentations, briefing materials, meeting agendas, and event communications
Monitor client engagement trends and identify opportunities to increase utilization of FrontierView services
Maintain accurate records of client interactions, activities, and engagement metrics within Salesforce and other internal systems
Support regional and global commercial initiatives as needed, including strategic projects, events, and client campaigns
Collaborate across Commercial, Strategic Insights, and Operations teams to deliver exceptional client outcomes
Help identify opportunities to improve processes, client experiences, and team efficiency
What Sets You Apart
Bachelor's degree (or equivalent work experience) in business, economics, international affairs, communications, marketing, or a related field
1-3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client-facing role
Experience managing multiple projects and stakeholders simultaneously in a fast-paced environment
Strong organizational and time-management skills with exceptional attention to detail
Demonstrated ability to work independently and effectively in a remote environment
Excellent written and verbal communication skills
Naturally curious and eager to learn about global markets, economics, geopolitics, and client business challenges
Strong problem-solving skills and a proactive mindset
Comfortable interacting with senior-level stakeholders and executives
Professional, responsible, self-motivated, and highly dependable
Demonstrated ownership, accountability, and follow-through
Experience supporting events, executive briefings, webinars, or client programs is a plus
Familiarity with Salesforce, CRM systems, or project management tools is a plus
Spanish fluency required; Portuguese fluency is a plus