This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Multilingual Customer Success Manager based in Spain.
This role offers the opportunity to work at the intersection of advanced marketing analytics and enterprise client strategy within a fast-scaling environment. You will act as a trusted advisor to senior marketing leaders, helping them transform complex Marketing Mix Modeling insights into clear, actionable business decisions. The position is highly client-facing and involves managing strategic relationships with enterprise advertisers across multiple markets. You will guide customers through onboarding, adoption, and long-term value realization while identifying growth opportunities across existing accounts. Working closely with data, product, and analytics teams, you will help ensure clients achieve measurable impact from their media investments. This is a high-visibility role suited to a commercially minded, analytically strong professional who thrives in strategic consulting environments.
Accountabilities
- Own the full post-sale customer lifecycle, including onboarding, adoption, value realization, renewal, and expansion activities across enterprise accounts.
- Serve as the primary strategic point of contact for senior marketing stakeholders, including CMOs, Media Directors, and Marketing Effectiveness leaders.
- Guide clients through onboarding processes, ensuring accurate and efficient data collection across multiple media channels.
- Translate Marketing Mix Modeling outputs into clear, actionable insights and strategic recommendations for media and business performance.
- Lead executive business reviews, strategic presentations, and ongoing performance discussions with senior stakeholders.
- Advise clients on media investment optimization, measurement strategies, and marketing effectiveness best practices.
- Collaborate closely with data science, analytics, and product teams to ensure successful delivery and continuous improvement of client outcomes.
- Monitor account health, proactively identify risks, and drive retention, upsell, and expansion opportunities.
- Act as the voice of the customer internally, contributing insights to product development and roadmap evolution.
- Educate clients on MMM methodologies, attribution frameworks, and media performance interpretation.
Requirements
- 7–10 years of experience in Customer Success, Account Management, Media Strategy, Marketing Analytics, Consulting, or related fields.
- Strong background in media agencies, AdTech/MarTech companies, marketing measurement platforms, or enterprise marketing teams.
- Proven experience managing enterprise-level B2B accounts and senior executive relationships.
- Deep understanding of media planning, performance marketing, and marketing measurement frameworks.
- Strong knowledge of key media KPIs such as Reach, Frequency, ROAS, Incremental ROAS, Attribution, and MMM methodologies.
- Ability to interpret complex analytical outputs and translate them into clear business recommendations.
- Experience leading executive-level presentations, strategic reviews, and stakeholder workshops.
- Excellent communication, relationship-building, and consultative advisory skills.
- Strong ability to collaborate effectively with technical, data, and product teams.
- Fluent business-level French and English (mandatory).
- Native or fully bilingual proficiency in Spanish, Italian, or German depending on market needs.
Benefits
- Competitive salary package aligned with senior-level expertise.
- Fully remote working environment.
- Opportunity to work with leading enterprise advertisers and global marketing teams.
- High-impact role influencing major media investment decisions.
- Exposure to advanced Marketing Mix Modeling and cutting-edge measurement methodologies.
- Strong collaboration with data science, product, and analytics experts.
- Career growth opportunities within a fast-scaling international organization.
- Dynamic, cross-market environment with multilingual and multicultural teams.
- Autonomy in managing strategic enterprise relationships.
- Opportunity to directly shape client success and product evolution.