At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
We are seeking a dynamic and results-driven Enterprise Account Director to drive revenue growth by selling high-ROI solutions to enterprise customers. This role requires a balance of strategic account management and new business hunting, ensuring both renewal expansion and net-new logo acquisition. The ideal candidate will excel in consultative selling, multi-threading across complex organizations, and positioning our solutions as critical business drivers.
Key Responsibilities
- Pipeline generation to grow the revenue within existing accounts and generate opportunities with new accounts.
- Ability to manage and grow a territory with accurate and realistic forecasting.
- Partnering with internal stakeholders within the client to deliver clear ROI and build a joint plan to drive additional customer value and Bazaarvoice revenue.
- Conduct in-depth discovery conversations to uncover customer challenges and position solutions that drive measurable impact.
- Working collaboratively internally with teams (marketing, customer success, pre-sales etc.) to align on client and Bazaarvoice goals.
Qualifications & Skills
- 3+ years relative experience in software
- Ability to identify target accounts, appropriate contacts within that account, and formulate strategies to both renew and generate more interest in Bazaarvoice
- Ability to generate, qualify, and execute on renewals and opportunities in order to exceed revenue targets
- Proven ability to articulate a vision that resonates with the customer and demonstrates value
- Experience using two way discovery to uncover customer needs and matches solutions to those needs
- Effectively create and articulates ROI in the negotiation process to bring the upmost value to both the consumer and Bazaarvoice