Sr Client Manager: Hospital/Health Systems (West Coast)-LHB

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Client Manager: Hospital/Health Systems (West Coast)-LHB based in United States.

This role is a strategic client-facing position focused on managing and growing a portfolio of complex hospital and health system accounts within a self-funded healthcare environment. You will act as a trusted advisor to senior-level stakeholders and brokers, ensuring high-quality service delivery while driving retention and revenue growth across assigned clients. The position requires strong consultative skills, commercial acumen, and the ability to influence decision-makers in a highly regulated healthcare landscape. You will oversee multiple large accounts, coordinate cross-functional support teams, and ensure client expectations are consistently exceeded. The environment is fast-paced, relationship-driven, and centered on long-term partnership development. This is a high-impact role combining strategic account leadership with hands-on client management across the West Coast market.

• Manage and grow a portfolio of complex hospital and health system accounts, ensuring strong retention, revenue growth, and client satisfaction.
• Serve as the primary strategic advisor to senior client stakeholders and brokers, maintaining executive-level relationships and trust.
• Identify new business opportunities within existing accounts and support expansion of services and solutions.
• Oversee service delivery across multiple client groups, coordinating with internal teams and client coordinators to ensure seamless execution.
• Monitor account performance, resolve client issues, and ensure all service commitments are met or exceeded.
• Support development of client strategies aligned with self-funded benefits programs and market trends.
• Provide coaching or mentorship to junior team members when applicable, contributing to overall team performance.

Requirements:

• Bachelor’s degree with 7+ years of experience in client management, or equivalent experience in a TPA, health insurance, or employee benefits environment; alternatively, high school diploma with 11+ years of relevant industry experience.
• Strong understanding of self-funded health plans, employee benefits, and related regulatory frameworks (ERISA, COBRA, HIPAA, ACA).
• Proven experience managing complex, high-value client relationships and engaging with senior executive stakeholders.
• Excellent communication, presentation, and negotiation skills with the ability to influence decision-makers.
• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to mentor or support team members and contribute to team development and success.
• Willingness and ability to travel up to 25% as required.
• Self-motivated, results-driven, and comfortable working in a remote, fast-paced environment.

Benefits:

• Competitive annual salary ranging from $77,800 to $146,100, plus eligibility for performance-based incentives.
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• 401(k) retirement savings plan and pension plan options.
• Paid time off, paid holidays, and paid parental leave.
• Tuition reimbursement and employee assistance programs supporting personal and professional development.
• Flexible remote work arrangement within the continental United States (excluding AK, HI, NY).
• Opportunity to work in a client-focused, growth-oriented organization within the healthcare benefits industry.