SportsMed Physical Therapy is seeking a Patient Account Representative to join our team in Glen Rock NJ. This position will begin training on site in Glen Rock, NJ and transition to Hybrid-Remote after 1-2 months
Responsibilities
Respond to high volume of inbound calls to resolve billing and collection issues with patients
Ensure all billing changes, charge offs, escalations, interactions etc. are correctly documented in billing and/or HRM software in a timely manner
Properly escalate billing issues where necessary
Review new patient records in billing software and initiate billing process
Work with clinic staff to resolve patient authorization issues
Review existing claims in billing software and follow up on outstanding issues
Review outdated claims in billing software to research and resolve as necessary
Review outdated claims in billing software and prepare for collection as necessary
Follow company processes and procedures carefully
Prepare and update summary documentation as required
Other duties as assigned by management
Ability to meet deadlines and expected collection goals
Ability to work independently, and be self-motivated
Strong critical thinking and investigative skills.
Qualifications
HS Diploma required, two years post-secondary education preferred
Minimum 2 years’ experience with medical billing required (1 year with 2-year college degree or greater)
Solid understanding of medical billing software and procedures preferred (Kareo, WebPT, Navinet, CMD, etc.)
Experience with HRM software such as WebPT preferred
Ability to multitask and manage time effectively with minimum supervision
Excellent written and verbal communication skills
Strong Excel skills
Outstanding problem-solving and organizational abilities
Keen attention to detail with strong analytical skills
A professional, courteous, enthusiastic, and conscientious attitude, willing to fulfill group goals and work requirements
Ability to deal positively with coworkers and supervisors, and support management decisions
Ability to function as a contributing team member while meeting deadlines and productivity standards
Bilingual-Spanish highly preferred
Both in-network and out-of-network billing experience
Bilingual Spanish
What we offer
Competitive pay
Excellent career growth opportunity
Medical, Dental, Vision, Life and Disability insurance
PTO, sick time, paid holidays, 401k
Pay Range: $20.00 - $23.00 per hour