Operations Account Management Intern

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

As an Operations Account Management Intern, you’ll help the team with daily tasks like preparing reports, checking delivery photos, and keeping records accurate. You’ll also assist in replying to seller messages or emails and help monitor pickups to make sure everything runs smoothly.

Main Duties

• Regular data pulls and compilation for reporting and analysis, including Shipper specific Operations report generation

• Inbound photo validation to ensure proper and timely billing 

• POFP / POFD validation to support reportings and presentations

• Assist in answering seller concerns from GCs/Emails (Tiktok and FS shippers)

• Pickup monitoring and escalation to ASN 

Qualifications

• College level or Final-year students or recent graduates in Business Administration, Engineering, Supply Chain, Data Analytics, or related fields

• Proficient in Microsoft Excel or Google Sheets

• Detail-oriented, organized, and proactive

• Open to both required and voluntary internship

• Comfortable handling data and reports