This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager II - Customer Onboarding based in United States.
This role sits at the intersection of cybersecurity, customer success, and technical implementation, focusing on guiding new customers through successful onboarding experiences. You will act as a trusted technical advisor during the critical early phase of the customer journey, ensuring smooth deployment, adoption, and value realization of a leading AI-native security platform. Working in a fast-paced, mission-driven environment, you will collaborate closely with sales, engineering, and support teams to remove technical barriers and accelerate time-to-value. The role requires strong project leadership, customer advocacy, and the ability to translate complex security concepts into clear, actionable guidance. You will engage with stakeholders across all levels of customer organizations, from technical operators to executive leadership. This position offers high visibility, cross-functional exposure, and the opportunity to directly impact customer success and long-term retention.
In this role, you will lead the onboarding journey for new mid-market customers, ensuring successful deployment and early adoption of cybersecurity solutions. You will coordinate closely with internal teams and customers to define success criteria, manage implementation timelines, and resolve technical challenges. Key responsibilities include:
Candidates should bring strong technical aptitude, customer-facing experience, and the ability to manage complex onboarding programs in a SaaS or cybersecurity environment. Success in this role requires a blend of technical troubleshooting ability, communication skills, and structured project management. You should be comfortable working across Windows environments, enterprise systems, and security technologies, while also thriving in customer-facing situations. Key qualifications include:
Based on 5,380 disclosed Sales salaries on RoleSuite, the role pays a median of $118K/year, with most offers between $81K and $167K (10th–90th percentile: $65K–$223K).
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