The Strategic Account Manager is responsible for managing and growing relationships with Fortune 1000 customer accounts to drive retention, renewals, and revenue growth. This role focuses on delivering an exceptional customer experience through proactive account management, solution-oriented problem solving, and close collaboration with internal teams. The ideal candidate is highly organized, consultative in nature, customer-focused, and skilled at identifying opportunities for account expansion while ensuring clients achieve value from Lightcast's products and services.
Build and maintain strong relationships with assigned strategic accounts through regular customer engagement and account management activities.
Serve as a trusted advisor by understanding customer challenges and identifying solutions that align with their business needs.
Drive Account retention through assisting customers in delivering on their internal initiatives and desired business outcomes, leading to increases adoption, upsells through negotiations and renewals.
Identify and execute cross-sell and upsell opportunities to increase account revenue.
Establish customer-specific success goals and ensure successful onboarding experiences.
Monitor account health, customer engagement, and product adoption to ensure fast time-to-value and long-term satisfaction.
Resolve customer issues and collaborate with internal teams to deliver exceptional customer support.
Maintain a high level of activity while effectively managing multiple priorities in a results-driven environment.
Create compelling presentations and leverage data analysis to communicate value and recommendations to customers.
Bachelor's degree or equivalent relevant education and experience.
6+ years of experience in account management, customer success, sales, or related customer-facing roles, or as an HR practitioner or consultant that leveraged labor market data to drive business outcomes.
Experience managing strategic or enterprise-level accounts in a B2B environment.
Strong background in customer relationship management, account renewals, cross-selling, and upselling.
Experience with Talent Acquisition, recruiting, strategic workforce planning, HR or HR tech is preferred.
Advanced proficiency with spreadsheet, presentation.
Excellent communication, customer service, negotiation, analytical, and problem-solving skills.
Demonstrated ability to collaborate across teams and manage multiple priorities effectively.