Sales Support Executive

About the Role

We are currently recruiting for a Sales Support Executive in China. The successful candidate will provide administrative support by processing, validating and managing orders, auditing orders in order to provide our sales team with regular insight into common issues and taking calls from clients when Sales Director is not available.

We are looking for someone who will challenge the ways things are done and provide insight and apply problem solving to improve current processes.

Reporting into the Sales Director, you will also work alongside our Support team and key individuals within the business.

What will I be doing?

• Assist the day-to-day account management jobs of key customers.
• Admin work regarding to sales and supply chain delivery.
• Work with internal departments and functions to handle the customer quality and regulatory enquiries directed from commercial team.
• Supporting both internally and externally for quality complaints.
• Fluent Chinese and English in both writing and speaking.
• Processing and checking all new sales submitted by the Account Management team
• Work with the Finance team and Sales Team to resolve any queries associated with orders and liaise with relevant personnel to resolve these.
• Problem solving, identifying order and account issues and providing solutions within contract terms.
• Maintain a high level of internal customer service and data accuracy.
• Timely follow up of any outstanding queries.

Skills/Requirements:

• Excellent verbal and written communication skills
• Attention to detail
• Prepared to challenge, willingness to learn, using initiative
• Previous experience of process development, logical thinker
• Ability to work autonomously
• Meeting deadlines
• A team player with high level of dedication
• Computer literate
• Reporting skills; Excel knowledge is essential

What will I get in return?

At Kinisla, we believe in giving talented, curious people the opportunity to make a difference.

We work as a team, searching for the best ways to inspire and lead the evolution of dairy food and nutrition.

We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach.

We want you to achieve whatever you put your mind to.

About Kinisla

Kinisla is a vertically integrated farm-to-fork business with a very substantial consumer foods presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation. From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence.

With over 50 years’ experience in milk processing, dairy and nutritional technology advancement, and product innovation, we are a key stakeholder in the global food industry and creators of a strong portfolio of market leading dairy brands including Cheestrings, Charleville and Coleraine Cheese, Dairygold, Golden Cow and our new SMUG range. Our from food, for food culture and deep-rooted connection to our 2,800 milk suppliers differentiates our business and offers captivating opportunities for our customers and consumers. 

Our dairy comes from some of the world’s richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kinisla is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities.

Headquartered in Tralee, Co. Kerry, we operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 29 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett.

Globally, Kinisla employs over 1,700 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth.

Get in touch today!

At Kinisla, we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.

Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit.  We are committed to and value Diversity and Inclusion in all recruitment processes within Kinisla and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.