Assoc, P3, Cybersecurity Ops III : Job Level - Associate

Morgan Stanley · Sandy, Utah, United States of America

We're seeking someone to join our Fraud Investigations team as a Fraud Investigator whose responsibility is to perform risk mitigation and fraud review for instances that may be monetary or non-monetary impacts to our Morgan Stanley Wealth Management Clients. This includes full investigations, root cause analysis, risk mitigation and working with various stakeholders in the effort.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is a Principal Cyber Security Operations position at an Associate level which is part of the job family responsible for monitoring, detecting, and responding to security incidents to ensure the organization's systems and data are protected from actual and potential threats or breaches.

Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What You’ll Do:

  • Investigations and resolution of complex fraud claims on self directed accounts. This includes managing the full review, remediation and reporting required aligned to the product and regulatory association

  • Ensuring timeliness with reporting standards and regulatory requirements

  • Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary

  • Proactively identify recovery efforts from reported fraud transactions to recuperate losses

  • Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation

  • Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients

  • Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units

  • Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties

  • Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations.

What You’ll bring:

  • Experience in a financial crime role 4 + years

  • Superior analytical, critical thinking and decision-making skills utilizing data extraction

  • Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations.

  • Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details

  • The ability to research and respond to various methods of Debit card related fraud

  • Preform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk.

  • Ensure proper case documentation and reporting

  • Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations

  • Excellent written and verbal communication skills

  • Detail oriented with the ability and desire to work in a team environment

Nice to have skills

  • Previous financial crime working experience

  • Understanding of financial services industry products and processes

  • Understanding of fraud and security issues within the banking and finance industry

  • Previous experience working within a client service/hospitality based role

  • The candidate must also be proficient working with Excel, Access, Business and PowerPoint

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work To learn more about our offices across the globe,

please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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