Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.
Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.
As Assistant Security Manager, you will support the Security Manager in ensuring the safety and security of guests, employees, and hotel assets. You will play a key role in maintaining a safe, secure, and welcoming environment in line with luxury hospitality standards, while ensuring all security operations are conducted efficiently, discreetly, and professionally.
Key Responsibilities
Security Operations
- Assist in overseeing daily security operations across the hotel, including public areas, guest rooms, back-of-house, and staff areas.
- Ensure security procedures, patrols, access control, and surveillance systems are effectively implemented.
- Monitor CCTV systems and respond promptly to any suspicious activities or incidents.
- Support incident management, investigations, and preparation of detailed reports.
Guest & Employee Safety
- Ensure the safety and well-being of all guests, employees, and visitors.
- Respond to emergencies such as fire alarms, medical incidents, theft, or disturbances.
- Coordinate with local authorities and emergency services when required.
- Maintain a calm and professional presence during sensitive or high-pressure situations.
Team Supervision & Support
- Support the Security Manager in supervising and training security officers.
- Conduct briefings and ensure team members are aware of daily security priorities and risks.
- Assist in scheduling shifts and ensuring adequate manpower coverage.
- Promote discipline, professionalism, and adherence to hotel policies.
Risk Management & Compliance
- Ensure compliance with hotel security policies, safety regulations, and legal requirements.
- Conduct regular risk assessments and identify potential security vulnerabilities.
- Assist in fire safety inspections, emergency preparedness drills, and evacuation procedures.
- Maintain accurate logs, incident reports, and security documentation.
Loss Prevention
- Support efforts to minimize theft, fraud, and property loss.
- Monitor access control procedures for employees, contractors, and visitors.
- Assist in inventory checks and investigations involving missing items or discrepancies.
Coordination & Communication
- Liaise with Front Office, Engineering, Housekeeping, and other departments to ensure coordinated security coverage.
- Communicate effectively with management regarding incidents, risks, or operational concerns.
- Maintain professional relationships with external security vendors and authorities.
- Minimum Diploma or Bachelor’s Degree in Security Management, Criminal Justice, Hospitality, or related discipline.
- Minimum 3–5 years of experience in hotel security operations, with at least 1–2 years in a supervisory or assistant managerial role. Bali Hotels / Resorts experience is preferred.
- Valid Security Competency Certification (Gada Pratama / Gada Madya preferred) issued by a licensed Indonesian security training institution (or equivalent recognized certification).
- Understanding of Indonesian security regulations and coordination protocols with POLRI (Indonesian National Police) where applicable.
- Knowledge of K3 (Kesehatan dan Keselamatan Kerja / Occupational Health & Safety) principles and implementation in workplace environments.
- Familiarity with fire safety systems, emergency response procedures, evacuation protocols, and disaster preparedness standards in accordance with hotel safety requirements.
- Proven experience in handling incident reporting, investigation procedures, and documentation in a structured and legally compliant manner.
- Strong knowledge of access control systems, CCTV monitoring, key control procedures, and loss prevention practices in hospitality environments.
- Ability to ensure compliance with hotel security SOPs, brand standards, and applicable Indonesian laws and regulations.
- Experience in coordinating emergency responses including medical incidents, fire alarms, natural disasters, disturbances, and security threats.
- Ability to liaise effectively with external stakeholders including local authorities, fire department, ambulance services, and law enforcement agencies when required.
- Strong leadership skills with the ability to supervise, train, and discipline security officers in a professional and compliant manner.
- High level of integrity, confidentiality, and ethical conduct in handling sensitive security matters.
- Physically fit, alert, and able to perform shift work including nights, weekends, and public holidays as operationally required.
- Strong communication skills in Bahasa Indonesia and basic English proficiency (written and spoken preferred in international hotel environments).
- Ability to remain calm and decisive under pressure while ensuring guest-centric service and safety.