Customer Logistics Manager NH90

Job Description:

Job Description and Tasks

• Act as AHE Focal Point for spares orders towards Customer and NHI

• Manage customer orders for spares and AGEs

• Perform contract piloting and report contract status to CSM

• Be in close contact with customers in order to anticipate needs and to satisfy contract commitments and end user expectations.

• Coordinate with DPC CLM in NHI to ensure spares deliveries from PC

• Coordinate with equipment suppliers to ensure spares deliveries

• Coordinate with NH90 Spare Manager to monitor deliveries and optimize customer support

• Coordinate with Material Support NH90 specialist to ensure parts deliveries

• Improves customer satisfaction on Spares services.

• Analyze and manage spare parts order book.

• Ensure transversal coordination with different departments to fulfil customer needs

• Issue and update of Provisioning Plan

• Report generation to allow customer monitoring

• Analysis of existing problems (misalignment of data, discrepancies, etc)

• Control of warehouse activity to ensure readiness of material to be delivered.

• Execute the Intervention/ Reception of spare parts with customer according to calendar and accomplish the budget forecast.

Competences

• Customer Oriented

• Team Management

• Knowledge of Supply Chain

• Knowledge of Business & Finance Management

• Continuous Improvement methodologies

• Capacity to welcome problems and put in place corrective actions.

• Knowledge of aeronautics standards

Soft Skills

• Ability to work in an international & multicultural environment

• Ability to build working relationship across multiple disciplines

• Autonomy and rigor to apply and follow standards

• Capacity to anticipate risks and difficulties

• Capacity to analyze, to propose solutions in a synthetic way

• Good communication skills

• Value creation oriented

• Initiative and proactivity

Languages

• Fluent in English & Spanish

• French or German valuable

Profile

• Degree/Master in Economics or Management

• Customer Oriented & Material Support Experience

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters España, SA

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Material Support & services <JF-CS-MS>

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