Support Engineer 1 (Supply Chain Planning)

Support Engineer1 will support our SaaS customers to provide Solution/Product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.   

What you'll do: 

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases 

• Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate Team 

• Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology 

• Document learnings and create knowledge articles for repeated cases 

• Bring in new ideas for automation, re-use and service improvements 

• Understand the SaaS offering, features and functionality deployed for a given customer. 

• Work closely with the Blue Yonder Planning SCPO Solution Experts for complex issue resolution including Product Development 

• Continuous learning on latest Blue Yonder Planning Solutions. 

What we are looking for:  

Industry experience: 

• 1+ years of Supply chain planning domain experience 

• 1+ years of experience in the Software/SaaS industry 

• Ideal candidate will have experience working with Blue Yonder products, specifically Supply Chain Planning solutions. 

• Technical experience with Blue Yonder products preferred specifically, Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and SCPO Platform 

• Experience with customer/client support in Supply Chain software 

• Experience working with ITIL methodologies  

Technical Skills:  

• Experience with Database programming/Data Modeling using Oracle SQL and MS SQL 

• Working knowledge of middleware (i.e. Weblogic, TomCat) 

• Proficiency in Java / J2EE concepts – JDBC, C++ 

• Azure defect identification and log analysis for Planning solutions 

• Working knowledge of operating systems (e.g. Windows, UNIX, LINUX) 

• Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc. 

Soft Skills:  

• Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting 

• Ability to work calmly under pressure and meet deadlines 

• Must have strong multi-tasking skills 

• Must be self-motivated and quick learner - New technologies, platforms, integrations 

• Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations 

• Demonstrates initiative and is inquisitive 

• Succeeds in a fast-paced environment 

• Demonstrates the ability to work independently without losing team synergy 

• Demonstrates customer service ethics and core values 

Education: 

• Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred. 

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