At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Project/Program Management GroupJob Sub Function:
Project/Program ManagementJob Category:
People LeaderAll Job Posting Locations:
Toronto, Ontario, CanadaJob Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
United States - Requisition Number: R-072329
Canada - Requisition Number: R-075963
Brazil and Colombia - Requisition Number: R-075957
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
We are searching for the best talent for a Transcend: Process Manager, Global Trade Services (GTS)!
This hybrid position will be located in Titusville, New Jersey (USA). Alternate hybrid locations may be considered at other Innovative Medicine Supply Chain (IMSC) hubs sites such as: Raritan, New Jersey (USA); Toronto, Ontario (CAN); São José dos Campos, Brazil; or Bogotá, Colombia.
Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.
As member of the IM Transcend Team, the GTS Process Manager is responsible for enabling integration across the IM & J&J functions to develop solutions that support end to end (E2E) organization and requirements while maintaining the integrity and reliability of ERP template. They will participate in the integration of the trade controls design within the overall E2E business process design and integration, as well as strive to enable and standardize core business capabilities, products, and functional integration points to meet critical business process needs across the functional areas. The Manager will partner across both the IM and J&J key stakeholder groups to gain a deep understanding of as-is and future business needs/capabilities, benchmarking, continuous improvement, consistent process documentation, and product deployment through the various programs. They will apply a refined, multi-functional tool-set of business expertise, technical knowledge, and digital competence to effectively interact with a breadth of business partners and global process owners.
KEY RESPONSIBILITIES:
Process analysis & design: Document current/future GTS and Transcend Innovative Medicine ERP (TIME) processes; translate business needs into standardized end-to-end process designs.
Requirements-to-template translation: Convert requirements into ERP-standard templates and workflows; produce key process artifacts (flows, Key Design Decisions, user stories, acceptance criteria).
Stakeholder engagement: Run/participate in workshops, interviews, and validation sessions; act as a regional point of contact for questions and feedback.
Gap identification & continuous improvement: Identify process gaps and standardization opportunities; monitor performance and user feedback; drive improvements for efficiency, compliance, and usability.
IT partnership & delivery support: Collaborate with IT/solution teams through configuration, testing, deployment, and demo approvals; support test case preparation and execution.
Deployment readiness & stabilization: Support issue tracking/resolution through testing and release; contribute to cutover planning, hypercare planning/execution, and site resource mobilization.
Compliance alignment: Ensure designs align with global trade policies/requirements; create trade compliance and controls documentation.
Operational documentation: Develop training materials/user documentation; draft business/operational continuity plans; create protocols and summary reports; maintain governance artifacts.
Risk/issue escalation: Surface and escalate risks, issues, and dependencies to the GTS Value Stream Leader as needed.
QUALIFICATIONS:
EDUCATION:
Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
Certifications are helpful in one or more of the following: PMP, FPX, or equivalent project management; APICS; or Lean/Six Sigma / Process Excellence
EXPERIENCE AND SKILLS:
Required:
Minimum of 6 years of relevant work experience
Trade compliance and controls operational experience (e.g., process and systems, sanctions, embargos, sanctions/party lists, or other related areas)
Experience with business process design, engineering, or optimization
Exposure to Global Trade ERP systems (SAP preferred)
Strong analytical and problem‑solving skills
Strong communication and the ability to collaborate effectively with both technical and business teams within a global, matrixed environment
Preferred:
Pharmaceuticals, Life Sciences, or other regulated industry experience
Proven experience with large-scale SAP ERP replacement project(s)
Experience in deploying standardized work processes, tools, and templates
OTHER:
Requires proficiency in English (written and verbal) to communicate effectively and professionally
Requires up to 50% domestic and international travel, depending on business needs and work location
Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week
#LI-Hybrid
Required Skills:
Preferred Skills:
Agile Decision Making, Analytics Insights, Business Alignment, Developing Others, Inclusive Leadership, Leadership, Monitoring, Evaluation, and Learning (MEL), Organizational Project Management, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Stakeholder Engagement, Statement of Work (SOW), Team Management
The anticipated base pay range for this position is :
Anticipated Pay Range: $112,150.00 CAD to $162,150.00 CADAdditional Description for Pay Transparency:
- The compensation and benefits information set forth in this posting applies to candidates hired in Canada. Candidates hired outside Canada will be eligible for compensation and benefits in accordance with their local market. - Under current guidelines, this position is eligible for a discretionary performance bonus. - The Company uses Artificial Intelligence in its assessment of applicants. - This job posting is for an existing position.