6open roles

Position Summary... As a Senior Manager, Contact Center, you will lead the strategy and execution of customer support operations to deliver seamless, high-quality customer experiences at scale. In this role, you will support one of three key areas—Specialty Operations, Store Support Experience, or L

Position Summary... The Senior Manager, Member Support, leads Digital and Channel Transformation through strategic initiatives and executing implementation to enhance member experience. This role requires strong leadership in managing cross-functional teams, driving change management, and applying d

Position Summary... The Senior Manager, Business Performance & Analytics, leads operational excellence and strategic initiatives to enhance Member service delivery. This role requires strong leadership in managing cross-functional teams, driving performance improvements, and overseeing budget and re

Position Summary... The Senior Manager, Support Platforms is to lead planning and implementation of all digital tools and platforms as a voice of the business in a 4 in the box approach. This role requires strategic oversight of workflow management, cross-functional collaboration, and performance en

Position Summary... What you'll do... Role summary: Operational Readiness & Process ensures the Member Support organization is prepared to successfully execute new initiatives, operational changes, and evolving member experiences. This role proactively identifies impacts to frontline operations, dri

Position Summary... The Director, Member Support Enablement leads the operational support functions that enable a high-performing Member Support organization, including learning and development, quality assurance, knowledge management and content strategy, operational readiness, and process improvem