Working Student (m/f/d) Service Desk

Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future.
With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Location: Mainz
Working hours: Up to 20 hours/week
Schedule: Flexible working hours

Are you service-oriented, interested in technology, and enjoy supporting users with questions and issues related to IT systems? Would you like to gain practical experience in IT support while getting to know modern processes, tools, and ways of working?

Then become part of our Service Desk team and help us ensure reliable and solution-oriented support. In this role, you will gain hands-on insights into daily IT operations, the handling of support requests, and the optimization of support processes.

Your responsibilities

• Supporting the Service Desk team in daily operational activities

• Receiving, analyzing, and processing IT requests through various communication channels (e.g., ticketing system, email, phone)

• Performing initial troubleshooting and providing support for hardware and software-related issues

• Assisting with the setup and administration of user accounts, access rights, and permissions

• Maintaining and updating documentation, knowledge bases, and support information

• Collaborating with internal teams and external contacts to find solutions quickly

• If interested, contributing to a virtual Competence Team in areas such as Zendesk, AI, or automation

Your profile

• You are an enrolled student, ideally studying IT, technology, or a related field

• You are interested in IT systems, digital work environments, and ideally have some experience with support processes

• You work in a structured, careful, and solution-oriented manner

• You communicate in a friendly, clear, and service-focused way with various stakeholders

• You enjoy understanding technical concepts and independently analyzing problems

• You are confident using MS Office and digital tools

• Very good German language skills, both written and spoken, as well as English skills complete your profile

What we offer

• Flexible working hours and hybrid working options

• Insights into modern IT processes and practical experience in a Service Desk environment

• Flat hierarchies, short decision-making processes, and a motivated team

• Personal and professional development through hands-on tasks and responsibility

• Modern work equipment and an open, appreciative company culture

Sounds interesting?
Apply now!

Note for commercial recruitment agencies: Aareon does not accept unsolicited applications or placement offers from recruitment agencies, headhunters, or consulting agencies. Unsolicited are all placement offers that have not been agreed in advance by a placement contract. This also applies to the transmission of anonymized profiles. Aareon accepts no liability for unsolicited profiles and is not obliged to take any action, respond, reply, or pay any fees. Thank you for your understanding.