Business IT Systems Support Analyst

     

JOB DESCRIPTION:

About Abbott

The Opportunity:

• Ensuring the stability, availability, and performance of IT systems and applications through proactive monitoring, issue resolution, and ongoing maintenance.
• The role supports business operations by managing system upgrades, ensuring compliance with policies and regulations, and delivering reliable IT solutions that meet organizational needs.
• It also contributes to the successful delivery of IT projects, effective coordination across technical teams, and consistent communication with stakeholders, while maintaining a strong focus on service quality and operational efficiency.

What You’ll Do:

• Monitor and maintain systems, ensuring timely resolution of issues.
• Analyze software and hardware problems and coordinate effective, practical solutions.
• Perform system software upgrades, including planning, scheduling, testing, and coordination.
• Ensure availability and reliability of systems and application environments through proactive and reactive maintenance.
• Ensure adherence to corporate and divisional policies, standards, and procedures.
• Ensure compliance with all relevant governmental and regulatory requirements.
• Ensure IT applications effectively meet organizational needs.
• Communicate clearly and professionally with team members and external stakeholders on matters related to IT applications.
• Demonstrate punctuality and reliability in meeting deadlines and work schedules.
• Work effectively in a team environment that includes both infrastructure and application specialists.
• Successfully execute IT projects deployed locally or initiated by corporate groups.
• Maintain strong awareness and appreciation of internal and external customer needs.
• Demonstrate the ability to multitask and work independently with minimal supervision.
• Provide IT technical expertise and collaborate with various site functions, including Engineering and Manufacturing Operations.
• Perform detailed operational analysis of data collection systems and control software.
• Prepare testing and validation documentation, including the execution of hardware and installation activities for manufacturing systems where applicable.
• Lead the development and management of external vendor technical resources to support solution implementation and ongoing maintenance.
• Investigate and troubleshoot control systems to optimize operational performance.
• Communicate regularly with project teams, providing updates, reports, and project evaluations.
• Conduct technical training sessions for internal and external users across various systems.
• Lead design reviews to ensure solutions meet operational requirements.
• Ensure testing and change control activities comply with corporate policies and standards.
• Oversee integration of hardware, software, communication protocols, and user interfaces to ensure seamless system operation.

Requirements:

• Bachelor's Degree in Engineering, Computer Science or related discipline
• Minimum 3 years of experience in similar position
• Understanding of GAMP 5 or SQA (Software Quality Assurance) or equivalent knowledge
• Excellent communication skills include the ability to translate technical information into basic understanding, and the ability to communicate effectively and tactfully with a diversity of people at an individual and team level.
• Excellent attention to detail
• Demonstrates strong judgment, problem-solving, and decision-making skills
• Experience in manufacturing industry preferred

Location

This position is based in Waikato District > Pokeno.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

IT Operations

     

DIVISION:

BTS Business Technology Services

        

LOCATION:

New Zealand > Waikato: Pokeno Plant

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)