IT Service Management Representative
Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Ab Initio
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual actively supports the lifecycle of service management, addressing any issues that arise to maintain client satisfaction. Coordination with various teams and stakeholders is essential to manage risks and uphold service quality. The role demands a proactive approach to operational support, ensuring that all production systems and devices function optimally throughout the day.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and mitigate risks impacting service delivery.
- Facilitate communication between technical teams and management to ensure alignment on service objectives.
- Support junior team members by providing guidance and fostering a collaborative environment.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Ab Initio.
- Strong knowledge of IT service management principles and best practices.
- Experience in monitoring and maintaining production IT systems to ensure high availability.
- Ability to analyze and resolve operational issues efficiently.
- Excellent communication skills to coordinate with cross-functional teams and stakeholders.
- Capability to manage risk and implement mitigation strategies within IT operations.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Ab Initio.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Ab Initio
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual actively supports the lifecycle of service management, addressing any issues that arise to maintain client satisfaction. Coordination with various teams and stakeholders is essential to manage risks and uphold service quality. The role demands a proactive approach to operational support, ensuring that all production systems and devices function optimally throughout the day.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and mitigate risks impacting service delivery.
- Facilitate communication between technical teams and management to ensure alignment on service objectives.
- Support junior team members by providing guidance and fostering a collaborative environment.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Ab Initio.
- Strong knowledge of IT service management principles and best practices.
- Experience in monitoring and maintaining production IT systems to ensure high availability.
- Ability to analyze and resolve operational issues efficiently.
- Excellent communication skills to coordinate with cross-functional teams and stakeholders.
- Capability to manage risk and implement mitigation strategies within IT operations.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Ab Initio.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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