Technology Support Engineer
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Infrastructure Service Management
Good to have skills : Apple macOS Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking an experienced Service Management member to join the team and take ownership of Se ice Delivery. Experience on Incident Management Change Management and Reporting.
Roles & Responsibilities:
Strong understanding of ITSM tools (e.g., ServiceNow).
Familiarity with cloud services CAWS, Azure, etc), virtualization, networking, and IT infrastructure.
Experience with service automation, monitoring tools, and reporting platforms.
Professional & Technical Skills:
ITIL v3/v4 Foundation (mandatoy), with intermediate or expert-level 'TIL certifications preferred (e.g., 'TIL Sep.'ice Manager, 'TIL Expert).
Other certifications related to se ice management (e.g., COBIT, Six Sigma, or PMP) are a plus.
Additional Information:
ITIL Foundation
Strong leadership and interpersonal skills with the ability to influence and collaborate with teams atall levels.
Excellent written and 'verbal communication skills, with the abiliv to present complex information to both technical and non-technical stakeholders.
This position is based at our Gurugram office.
A 15 years full time education is required.15 years full time education
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Infrastructure Service Management
Good to have skills : Apple macOS Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking an experienced Service Management member to join the team and take ownership of Se ice Delivery. Experience on Incident Management Change Management and Reporting.
Roles & Responsibilities:
Strong understanding of ITSM tools (e.g., ServiceNow).
Familiarity with cloud services CAWS, Azure, etc), virtualization, networking, and IT infrastructure.
Experience with service automation, monitoring tools, and reporting platforms.
Professional & Technical Skills:
ITIL v3/v4 Foundation (mandatoy), with intermediate or expert-level 'TIL certifications preferred (e.g., 'TIL Sep.'ice Manager, 'TIL Expert).
Other certifications related to se ice management (e.g., COBIT, Six Sigma, or PMP) are a plus.
Additional Information:
ITIL Foundation
Strong leadership and interpersonal skills with the ability to influence and collaborate with teams atall levels.
Excellent written and 'verbal communication skills, with the abiliv to present complex information to both technical and non-technical stakeholders.
This position is based at our Gurugram office.
A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.