As an entry-level specialist, the candidate will be responsible for completing essential functions to help the Technical Services team succeed, including, but not limited to:
Effectively and efficiently address tasks promptly.
Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.
Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.
Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.
Consistently report on different aspects of the job to both the supervisor and manager.
Local travel to various locations will be required.
Hours in role are 2:30pm - 10:30pm
Education:
Associates Degree or equivalent work experience required
A+ Certification, or equivalent certification relevant to PC support
Possesses 1 to 3 years of relevant work experience in the field or a related area
Strong knowledge of Windows 11, macOS, IOS, Android, as well as standard software applications
Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users
Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools
Experience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plus
Experience with ServiceNow and Zebra Thermal Printers is a plus
Effective problem-solving skills and attention to detail
Physical Requirements:
Ability to lift 50 lbs
Local travel required
#LI-BS1
You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.
We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Based on 790 disclosed Support salaries on RoleSuite, the role pays a median of $69K/year, with most offers between $53K and $109K (10th–90th percentile: $44K–$155K).
See the full Support salary breakdown →