Contact Center Specialist I

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807






Department:

1734 Contact Services

Scheduled Weekly Hours:

40

Hours:

6:00 AM - 2:30 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

 

• Named one of Modern Healthcare’s Best Places to work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. 

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

 

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)  

• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

Job Summary
• The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other duties as assigned.  This role is the first point of contact for many consumers and serves a critical role in establishing a positive first impression.
Job Requirements
• Education
◦
▪ Required: High school diploma or Equivalent
• Experience
◦
▪ Required: 1 year customer service experience
▪ Preferred: 2+ year customer service experience or Call Center experience
• Skills
◦
▪ Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
▪ Problem solving skills to analyze and respond to consumer inquires
▪ Ability to work independently and as a member of a team
▪ Possess excellent time management skills
▪ Professional written and verbal communication skills
▪ Proficient in Microsoft Office Programs
▪ Ability to multi-task 
• Licensure/Certification/Registration
◦
▪ N/AEducation: ▪ Required: High school diploma or Equivalent Experience: ▪ Required: 1 year customer service experience ▪ Preferred: 2+ year customer service experience or Call Center experience Skills: ▪ Outstanding written verbal communication skills ▪ Proficient in Microsoft Office Programs ▪ Ability to multi-task Licensure/Certification/Registration: ▪ N/A