Client Support Analyst

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role
This is an entry‑level to early‑career Client Support role focused on resolving client issues related to financial functions within a complex software platform (e.g., reporting, calculations, and workflow processes). The position is externally facing and part of a distributed team (including Jacksonville and remote members). It requires a self‑starter who can learn independently while working in a ticket‑driven environment.

This is role ideal for candidates with experience in financial services, banking, or client support within financial systems.

What You Will Be Doing

• Serve as a primary point of contact for clients
• Manage and resolve client issues submitted through support queues and tickets
• Troubleshoot functional issues such as:
  • Reporting discrepancies
  • Calculation errors (rates, cash management)
• Analyze issues, identify root causes, and coordinate with internal teams to deliver resolutions
• Support a defined portfolio of clients and build strong working relationships
• Collaborate with senior team members on more complex issues
• Maintain accurate documentation and follow‑through on all client interactions

Required Qualifications

• 2+ years of client support experience (software, banking, or financial services preferred)
• Experience working directly with clients (including face‑to‑face or external support)
• Basic understanding of financial services concepts (e.g., banking operations, cash management)
• Strong problem‑solving and analytical skills with ability to troubleshoot functional issues
• Ability to manage and prioritize multiple tickets independently
• Self‑starter with strong learning agility and accountability
• Excellent communication skills across technical and non‑technical audiences
• Collaborative mindset with willingness to share knowledge and support team success

What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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