Helpdesk/Admin

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Helpdesk/Admin (CMMS) provides frontline technical support and administrative oversight for the organization's Computerized Maintenance Management System. This role serves as the primary point of contact for CMMS users, ensuring system functionality, data integrity, and optimal user experience while supporting facility management and maintenance operations.

Key Responsibilities

CMMS Administration and Support

The Helpdesk/Admin maintains day-to-day CMMS operations by managing user accounts, permissions, and access levels across the platform. This includes configuring system settings, customizing workflows to align with operational requirements, and ensuring the system runs efficiently. Regular database maintenance tasks such as data cleanup, validation, and optimization are performed to maintain system performance and reliability.

Technical Support and Training

Serving as the first point of contact for CMMS users, this role responds to helpdesk tickets, troubleshoots technical issues, and provides timely resolutions to system-related problems. The position involves training new users on CMMS functionality, developing user guides and documentation, and conducting refresher sessions to ensure all users can effectively utilize system features. The Helpdesk/Admin escalates complex technical issues to vendors or IT teams when necessary while maintaining clear communication with stakeholders throughout the resolution process.

Data Management and Reporting

Accuracy and completeness of maintenance data within the CMMS is critical. This role enters and validates work orders, asset records, preventive maintenance schedules, and inventory information. Regular reports are generated to support management decision-making, including work order completion rates, asset performance metrics, maintenance costs, and system utilization statistics. The Helpdesk/Admin also monitors key performance indicators to identify trends and opportunities for operational improvement.

System Integration and Improvement

Working collaboratively with maintenance teams, facilities management, and IT departments, the Helpdesk/Admin ensures seamless integration between the CMMS and other business systems. This includes coordinating with vendors for system updates, patches, and enhancements, as well as identifying opportunities to streamline processes and improve system functionality based on user feedback and operational needs.

Location:

On-site –Batangas, PHL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.