The Receptionist will support the smooth running and objectives of the Spa department. All members of the department work together to create memorable moments for guests, in line with both company and Spa-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Receptionist you’ll be a face of the Spa, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the Spa as the first person our guests will meet at Spa Reception. Whilst organising all aspects of the Spa check-in processes, you’ll be offering guests the real 5-star treatment at our hotel!
If you’re our ideal Receptionist, you will:
• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests
Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Spa Receptionist?
We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!